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Factors Influencing Parent Satisfaction at IIP International School, Yangon (Khine Swe Win, 2024)
https://meral.edu.mm/records/9720
https://meral.edu.mm/records/9720e402a458-be78-4be4-a791-b6aa15948597
ea078691-1589-411f-992d-a5159734545c
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Title | Factors Influencing Parent Satisfaction at IIP International School, Yangon (Khine Swe Win, 2024) | |||||
Language | en | |||||
Publication date | 2024-06-01 | |||||
Authors | ||||||
Khine Swe Win | ||||||
Description | ||||||
This thesis mainly focuses on the factors influencing parent satisfaction at IIP International School in Yangon. Descriptive and quantitative research methods were applied to the parents of IIP International School using a simple random sampling method. The study explores eight pivotal dimensions: tangibility, reliability, responsiveness, assurance, price, people, place, and process. Findings indicate high overall parent satisfaction, with significant areas of satisfaction including student safety, educational services, staff responsiveness, and school location. The score levels for parent perception across all criteria indicate a favorable trend, with a high level of perception. Furthermore, the findings of the regression analysis reveal that among the variables; tangibility, responsiveness, and place, these three variables exhibited a statistically significant positive effect on parent satisfaction. This study proposes that the school management should focus on enhancing the physical facilities, staff responsiveness, and overall school environment to enhance parent satisfaction at IIP International School. |
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Thesis/dissertations | ||||||
Yangon University of Economics | ||||||
Dr. Thynn Thynn Myint |