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  1. Yangon University of Economics
  1. Yangon University of Economics
  2. Master of Marketing Management (MMM)

Relationship Marketing Practices, Relationship Quality and Customers Loyalty of Zeya & Associates Medical Systems( Mg Chan Tha, 2023)

https://meral.edu.mm/records/9128
https://meral.edu.mm/records/9128
26e30169-a18a-492f-b4f3-4fa0ecea016f
87f23b9b-d5a0-491e-8fd0-5bf7ca01e947
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Chan Chan Tha, MMM 009, 1st Batch.pdf (1008 KB)
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Title
Title Relationship Marketing Practices, Relationship Quality and Customers Loyalty of Zeya & Associates Medical Systems( Mg Chan Tha, 2023)
Language en
Publication date 2023-08-01
Authors
Chan Tha
Description
The main objective of the study is to analyze the effect of relationship marketing practices
on relationship quality and this quality effect on customer loyalty of Zeya & Associates
Medical Systems in Yangon. In this study, quantitative research method is used. There is
(600) dental clinics in Yangon. Among them 153 respondents are selected by using simple
random sampling method from doctors or owner or manager of (600) dental clinics in
Yangon as 25% of population. Require data are collected by questionnaires survey method.
In this study, relationship marketing practices factors of commitment and communication
have the strong positive effects on the relationship quality of customer satisfaction.
Furthermore, relationship marketing practices factors of company brand image,
commitment and communication have the strong positive significant effects on the
relationship quality of customer trust. Moreover, relationship quality factors of customer
satisfaction and customer trust has also positive effect on consumer loyalty. Therefore,
customers have satisfaction and trust on sales and distribution of Zeya & Associates
Medical Systems in Yangon and that promote customer loyalty. As the result of finding,
company should provide service quality meeting with customer needs and should provide
tailored solutions to meet individual meets and should provide additional value-added
services.
Thesis/dissertations
Yangon University of Economics
Dr.Phu Pwint Nyo Win Aung
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