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  1. Co-operative University, Thanlyin
  1. Co-operative University, Thanlyin
  2. Department of Management Studies

FACTORS AFFECTING THE BEHAVIORAL INTENTION TO ADOPT M-PAYMENTS DURING THE COVID-19 PANDEMIC

https://meral.edu.mm/records/8997
https://meral.edu.mm/records/8997
04377c20-6aeb-4f98-a4b1-79803930e64a
7f6c9cde-451f-4a15-ba79-8c452f124853
None
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FACTORS FACTORS AFFECTING THE BEHAVIORAL INTENTION TO ADOPT M-PAYMENT DURING THE COVID-19 PANDEMIC.pdf (607 KB)
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Publication type
Journal article
Upload type
Publication
Title
Title FACTORS AFFECTING THE BEHAVIORAL INTENTION TO ADOPT M-PAYMENTS DURING THE COVID-19 PANDEMIC
Language en
Publication date 2023-03-01
Authors
Hnin Yu Hlaing
May Thu
Description
Due to the convenience, reliability, and contact-free features of Mpayments, it has been diffusely adopted in Myanmar during the COVID-19
pandemic to reduce the direct and indirect contacts in transactions, allowing social
distancing to be maintain and facilitating stabilization of the social economy. This
paper aims to examine the factors affecting the behavioral intention to adopt Mpayments during the COVID-19 pandemic, to expand the domain of technology
adoption under the emergency situation. This study integrated Unified Theory of
Acceptance and Use of Technology (UTAUT) with additional variable (trust). The
study analyzes the results of a survey of 300 persons via questionnaire survey. In
order to reduce confusion and save time for the participants, a five-point likert scale
(from 1 to 5, representing ―strongly disagree‖ to ―strongly agree‖) was applied for
representing the items of each construct. The study used descriptive statistics and
inferential statistics, and applied the Statistical Package for Social Sciences (SPSS
Version 26) for analyzing the data. The research results show that social influence,
trust, performance expectancy, and facilitating conditions have positively significant
effect on users’ behavioral intention to adopt M-payments. This study provides
valuable insight into marketers, service providers, and new investors to assess the
reaction of the market by understanding the factor affecting users’ behavior
intention to adopt M-payments and also contributes industries to modify and
upgrade their marketing strategies and business functions.
Keywords
unified theory of acceptance and use of technology (UTAUT), M-payments, behavioral intention, COVID-19
Journal articles
1
The 10th Anniversary of University Research Journal 2023
29-41
Vol.6
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