Employee Engagement, Organizational Citizenship Behavior, and Employee Performance at Naypyitaw Development Bank (Kyi Phyo Thet, 2022)

Kyi Phyo Thet

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Employee Engagement, Organizational Citizenship Behavior, and Employee Performance at Naypyitaw Development Bank (Kyi Phyo Thet, 2022)

https://meral.edu.mm/records/8603

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Kyi Phyo Thet (EMBA II - 40) Thesis (1).pdf (1.1 MB)

Publication type
		Thesis
Upload type
		Other
Title
	Title	Employee Engagement, Organizational Citizenship Behavior, and Employee Performance at Naypyitaw Development Bank (Kyi Phyo Thet, 2022)
	Language	en
Publication date		2022-10-01
Authors
		Kyi Phyo Thet
Description
		This study investigates the effect of influencing factors on employee engagement, the effect of employee engagement on organizational citizenship behaviors, and the effect of organizational citizenship behaviors on employee performance in Naypyitaw Development Bank. In order to reach the objectives, a survey was conducted based on 169 employees out of 300 total employees at Naypyitaw Development Bank. The analysis shows that the influencing factors or engagement drivers, such as leadership, the relationship with coworkers, career growth opportunities, and work-life balance, positively influence vigor and absorption engagements. Among the influencing factors, the relationship with coworkers, career growth opportunities, and work-life balance positively influence dedication engagement. Furthermore, vigor and absorption have a positive influence on the organizational citizenship behavior of the individual, whereas dedication and absorption have a positive influence on the organizational citizenship behavior organization. In addition, organizational citizenship behavior (individual) and organizational citizenship behavior (organization) positively influence employee performance. As long as the bank provides the factors such as salary and benefits, leadership, relationship with coworkers, career growth opportunities, and work-life balance, it is found that employee engagement will be enhanced and, thereby, promote their organizational citizenship behaviors and performance.
Thesis/dissertations
		Yangon University of Economics
		Dr. Myo Thanda Htun

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