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A Study on Customers Satisfaction of Public Transportation Service ( Case Study : No 105 Busline Under Yangon Bus Service) (Zay Paing Phone Myint, 2022)
https://meral.edu.mm/records/8588
https://meral.edu.mm/records/8588e0fbf69e-c044-4910-8b28-0254c746e32b
059c8285-b8cd-4d64-871b-d001e600ae1f
Name / File | License | Actions |
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Zay Paing Phone Myint, EMPA-78, 18th Batch.pdf (642 KB)
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Thesis | ||||||
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Title | ||||||
Title | A Study on Customers Satisfaction of Public Transportation Service ( Case Study : No 105 Busline Under Yangon Bus Service) (Zay Paing Phone Myint, 2022) | |||||
Language | en | |||||
Publication date | 2022-10-01 | |||||
Authors | ||||||
Zay Paing Phone Myint | ||||||
Description | ||||||
This study aimed to analyze the current situation of Yangon Bus Service and service quality from the customer point of view especially on No.105 bus line. This paper is mainly focus as customers’ satisfaction on service quality and quantitative method is used. Primary data are obtained from the survey questionnaires. Majority of passengers are students and government staffs with monthly middle income earners. Customers’ satisfaction mostly depends on time consumption to take a bus and service on bus. Satisfaction also depends on the manner of drivers and obedience on rules and regulations. Moreover, physical condition of buses and confortable of seats is one of the factors to satisfy passengers. Safety on the bus, cleanliness on the bus and ease of taking on bus are also important for satisfaction. Most of passengers prefer confortable on the bus by air-condition. Bus fares are suitable for long trip passengers but not satisfy by short trip passengers. Late evening commuting by bus is inconvenient for passengers due to longer time for waiting to take bus and crowded inside the bus |
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Thesis/dissertations | ||||||
Yangon University of Economics | ||||||
U Than Htun Lay |