MERAL Myanmar Education Research and Learning Portal
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The Effect of Marketing Mix Activities on Customer Buying Decision in Motor Insurance of Global World Insurance Company Limited ( Thinn Hsu Lynn, 2022)
https://meral.edu.mm/records/8517
https://meral.edu.mm/records/85176fdb0def-6e40-4e28-b9f3-98e69ec541e5
b756295f-949f-4838-8108-f6562bda3dbb
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Thin Su Lin, Roll No.68, MBF(Day) 2nd Batch, PDF File.pdf (475 KB)
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Thesis | ||||||
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Title | ||||||
Title | The Effect of Marketing Mix Activities on Customer Buying Decision in Motor Insurance of Global World Insurance Company Limited ( Thinn Hsu Lynn, 2022) | |||||
Language | en | |||||
Publication date | 2022-10-01 | |||||
Authors | ||||||
Thinn Hsu Lynn | ||||||
Description | ||||||
The purpose of this study is to analyze the effect of marketing mix activities on customer buying decision towards motor insurance of Global World Insurance Co., Ltd (GWI). In this study, marketing mix activities include product, price, place, promotion, people, process and physical evidence. Descriptive and quantitative research methods are used in this study. Both primary and secondary data are utilized. Primary data is collected from 200 motor insurance customers from Global World Insurance Co., Ltd by interviewing with structured questionnaire. Secondary data is obtained from textbooks, journals, articles, and previous theses from internet websites. Based on the multiple regression analysis, this study reveals that product, process, promotion, people and physical evidence have significant and positive effects on customer buying decision in motor insurance product of GWI. Among them, physical evidence has the largest effect on customer purchase decision followed by process, product, promotion and people factors. Therefore, management of the GWI should develop a very clean, tidy and good ventilated physical environment, the attractive and noticeable signboards and provide information through e-mail or SMS and mobile apps to be more effective communication. Additionally, management should increase the promotion events to keep customers familiar with GWI and should provide quick service to customers and resolve complaints quickly. The result of the study could provide important implications for developing more effective marketing mix activites for motor insurance products of the insurance companies. |
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Thesis/dissertations | ||||||
Yangon University of Economics | ||||||
Prof. Dr. Aye Thu Htun |