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  1. Yangon University of Economics
  1. Yangon University of Economics
  2. Master of Banking and Finance (MBF/EMBF)

Consumer Behavioral Intention to Adopt E-Commerce ( Hnin Wai Si, 2022)

https://meral.edu.mm/records/8486
https://meral.edu.mm/records/8486
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e1c6b418-3fc8-4234-85dd-3231e750688b
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Hnin Hnin Wai Si (MBFII-21), 11.10.2022.pdf (527 KB)
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Title
Title Consumer Behavioral Intention to Adopt E-Commerce ( Hnin Wai Si, 2022)
Language en
Publication date 2022-10-01
Authors
Hnin Wai Si
Description
This study aimed to examine the influencing factors of behavioral intention to
adopt E-commerce and to analyze the effect of behavioral intention to adopt on usage
behavior in E-commerce. To achieve those objectives, the analysis was conducted on
basis of the responses of 200 registered users of E-commerce service in Myanmar
Payment Union Public Co., Ltd through structured questionnaires in April 2022. In
this study, the behavioral intention factors include Performance Expectancy, Internet
Knowledge, Social Influence, Habit, Transaction Security, Online Payment Risk and
COVID-19. Among them, Social Influence, Habit and COVID-19, have significant
influence on behavioral intention to adopt E-commerce and the Social Influence is the
most. Performance Expectancy, Internet Knowledge, Transaction Security, and
Online Payment Risk did not influence on behavioral intention to adopt E-commerce.
In additions, behavioral intention to adopt has positively related to usage behavior in
E-commerce. Therefore, E-commerce service providers can maintain their retention
by providing good service and always improving the quality of customer service to
keep customers satisfactions. For potential customers or new customers, marketers
should focus on marketing campaigns to improve user convenience, utility,
profitability and trustworthiness.
Thesis/dissertations
Yangon University of Economics
Dr. Aye Thu Htum
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