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Item

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  1. Yangon University of Economics
  2. Master of Business Administrations (MBA/EMBA)

The Effect of Emotional Intelligence on Conflict Management in Wah-Lah Noodle (Hay Thi Thun Zaw, 2022)

https://meral.edu.mm/records/8265
https://meral.edu.mm/records/8265
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Hay Hay Thi Thun Zaw,MBAII-98, 24th. Bt..pdf (758 KB)
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Title
Title The Effect of Emotional Intelligence on Conflict Management in Wah-Lah Noodle (Hay Thi Thun Zaw, 2022)
Language en
Publication date 2022-04-01
Authors
Hay Thi Thun Zaw
Description
The main objectives of this study are to examine the effect of emotional
intelligence on conflict management styles of employees and to analyze the effect of
conflict management styles on employee performance at Wah-Lah Noodle. Primary data
are collected from 132 respondents by using simple random sampling method. Secondary
data are obtained from relevant text books, previous research papers, international
journals and internet web search. It is found that managers at Wah-Lah Noodle highly
perceive emotional intelligence factors such as self-regulation, social-skills and
motivation. The study found that self-awareness has the positive effect on obliging,
dominating and avoiding styles while self-regulation has the positive effect on avoiding
and compromising styles. Then, social skills have the significant effect on dominating and
obliging styles. Moreover, empathy has the positive effect on all conflict management
styles while motivation has the significant effect on avoiding and obliging styles. Based
on the research, self-awareness, self-regulation, empathy and motivation have the positive
effect on overall conflict management styles. The finding of the study points out that
obliging, compromising and avoiding styles have the positive effect on employee
performance while dominating style has the negative effect on employee performance in
Wah-Lah Noodle.
Thesis/dissertations
Yangon University of Economics
Dr. Hla Hla Mon
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