MERAL Myanmar Education Research and Learning Portal
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Total Quality Management Practices and Organizational Performance in Myint & Associates Data Centre(Nyein Ei EI Hlaing, 2022)
https://meral.edu.mm/records/8223
https://meral.edu.mm/records/8223096b1b14-a243-4d87-8c7b-2f5028494c83
b0d5b4f1-a75d-4516-8834-9476e2d3c91e
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| Publication type | ||||||
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| Thesis | ||||||
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| Title | ||||||
| Title | Total Quality Management Practices and Organizational Performance in Myint & Associates Data Centre(Nyein Ei EI Hlaing, 2022) | |||||
| Language | en | |||||
| Publication date | 2022-03-01 | |||||
| Authors | ||||||
| Nyein Ei Ei Hlaing | ||||||
| Description | ||||||
| The purpose of this study is to examine Total Quality Management (TQM) practices, innovation and organizational performance in Myint & Associates Data Center. The objectives of this study are to analyze the direct effect of total quality management practices and organizational performance and to examine the mediating effect of innovation on the relationship between TQM practices and organizational performance in Myint & Associates Data Center. Both primary and secondary data are used in this study. Primary data are collected from 113 Managerial employees at Myint & Associates Data Center by using simple random sampling method. According to the multiple regression analysis, continuous improvement and process management have direct positively effect on organizational performance. Based on the analysis of mediating effect, leadership, effective communication, customer focus, employee empowerment, continuous improvement and process management are direct effect on organizational performance. Moreover, these TQM practices have positively effect on innovation. Innovation is the partial mediating effect on the relationship between TQM practices and organizational performance. Based on this study, it can be concluded that Myint & Associates data center is a dominated data center in Telecoms industry in Myanmar with the positive implementation of TQM practices. Myint & Associates Data Center provides quality and innovative services to the customers and TQM practices impact on the innovation of the organization. Thus, this study recommended that management of Myint & Associates Data Center has to give more attention in their managerial function to successful implementation of TQM practices. |
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| Thesis/dissertations | ||||||
| Yangon University of Economics | ||||||
| Dr. Than Thu Zar | ||||||