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  1. Yangon University of Economics
  2. Master of Business Administrations (MBA/EMBA)

Total Quality Management Practices and Organizational Performance in Myint & Associates Data Centre(Nyein Ei EI Hlaing, 2022)

https://meral.edu.mm/records/8223
https://meral.edu.mm/records/8223
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b0d5b4f1-a75d-4516-8834-9476e2d3c91e
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Nyein Nyein Ei EI Hlaing,EMBAII-12, 17th. Bt..pdf (943 KB)
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Thesis
Upload type
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Title
Title Total Quality Management Practices and Organizational Performance in Myint & Associates Data Centre(Nyein Ei EI Hlaing, 2022)
Language en
Publication date 2022-03-01
Authors
Nyein Ei Ei Hlaing
Description
The purpose of this study is to examine Total Quality Management (TQM) practices,
innovation and organizational performance in Myint & Associates Data Center. The
objectives of this study are to analyze the direct effect of total quality management
practices and organizational performance and to examine the mediating effect of
innovation on the relationship between TQM practices and organizational performance in
Myint & Associates Data Center. Both primary and secondary data are used in this study.
Primary data are collected from 113 Managerial employees at Myint & Associates Data
Center by using simple random sampling method. According to the multiple regression
analysis, continuous improvement and process management have direct positively effect
on organizational performance. Based on the analysis of mediating effect, leadership,
effective communication, customer focus, employee empowerment, continuous
improvement and process management are direct effect on organizational performance.
Moreover, these TQM practices have positively effect on innovation. Innovation is the
partial mediating effect on the relationship between TQM practices and organizational
performance. Based on this study, it can be concluded that Myint & Associates data center
is a dominated data center in Telecoms industry in Myanmar with the positive
implementation of TQM practices. Myint & Associates Data Center provides quality and
innovative services to the customers and TQM practices impact on the innovation of the
organization. Thus, this study recommended that management of Myint & Associates Data
Center has to give more attention in their managerial function to successful
implementation of TQM practices.
Thesis/dissertations
Yangon University of Economics
Dr. Than Thu Zar
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