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  1. Yangon University of Economics
  2. Master of Business Administrations (MBA/EMBA)

THE EFFECT OF TOTAL QUALITY MANAGEMENT PRACTICES ON ORGANIZATIONAL PERFORMANCE OF THUKHA KABAR HOSPITAL

http://hdl.handle.net/20.500.12678/0000002795
http://hdl.handle.net/20.500.12678/0000002795
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b9d5c09c-f098-4c84-979a-a1152bf6c7ea
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Pyae Pyae Sone Kan (EMBA - 19).pdf (823 Kb)
Publication type
Thesis
Upload type
Publication
Title
Title THE EFFECT OF TOTAL QUALITY MANAGEMENT PRACTICES ON ORGANIZATIONAL PERFORMANCE OF THUKHA KABAR HOSPITAL
Language en
Publication date 2019-12
Authors
Pyae Sone Kan (EMBA - 19)
Description
The purposes of this study are to analyze the effect of total quality management practices on organizational performance of Thukha Kabar Hospital and to examine the mediating effect of lean management on relationship between TQM practices and organizational performance of Thukha Kabar Hospital. Based on the results of study employee focus, customer focus and process management have significantly effect on both hospital effectiveness and employee satisfaction while strategic planning has only effect on employee satisfaction. Moreover, lean management practice has partially mediated between TQM practices and both dimensions of organizational performance of Thukha Kabar Hospital. It can be concluded that the organizational performance will be effective and efficient if the hospital can practice both total quality management and lean management.
Identifier https://ecor.yueco.edu.mm/handle/123456789/912
Journal articles
Yangon University of Economics
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