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THE EFFECT OF TOTAL QUALITY MANAGEMENT PRACTICES ON ORGANIZATIONAL PERFORMANCE OF THUKHA KABAR HOSPITAL
http://hdl.handle.net/20.500.12678/0000002795
http://hdl.handle.net/20.500.12678/0000002795f174c979-77c4-4de5-9dd3-39024d4281d9
b9d5c09c-f098-4c84-979a-a1152bf6c7ea
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Pyae Sone Kan (EMBA - 19).pdf (823 Kb)
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Thesis | ||||||
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Publication | ||||||
Title | ||||||
Title | THE EFFECT OF TOTAL QUALITY MANAGEMENT PRACTICES ON ORGANIZATIONAL PERFORMANCE OF THUKHA KABAR HOSPITAL | |||||
Language | en | |||||
Publication date | 2019-12 | |||||
Authors | ||||||
Pyae Sone Kan (EMBA - 19) | ||||||
Description | ||||||
The purposes of this study are to analyze the effect of total quality management practices on organizational performance of Thukha Kabar Hospital and to examine the mediating effect of lean management on relationship between TQM practices and organizational performance of Thukha Kabar Hospital. Based on the results of study employee focus, customer focus and process management have significantly effect on both hospital effectiveness and employee satisfaction while strategic planning has only effect on employee satisfaction. Moreover, lean management practice has partially mediated between TQM practices and both dimensions of organizational performance of Thukha Kabar Hospital. It can be concluded that the organizational performance will be effective and efficient if the hospital can practice both total quality management and lean management. | ||||||
Identifier | https://ecor.yueco.edu.mm/handle/123456789/912 | |||||
Journal articles | ||||||
Yangon University of Economics |