Log in
Language:

MERAL Myanmar Education Research and Learning Portal

  • Top
  • Universities
  • Ranking
To
lat lon distance
To

Field does not validate



Index Link

Index Tree

Please input email address.

WEKO

One fine body…

WEKO

One fine body…

Item

{"_buckets": {"deposit": "4edf3ce8-d39d-4133-835d-46ec0e19b91c"}, "_deposit": {"id": "2782", "owners": [], "pid": {"revision_id": 0, "type": "recid", "value": "2782"}, "status": "published"}, "_oai": {"id": "oai:meral.edu.mm:recid/2782", "sets": ["user-yueco"]}, "communities": ["yueco"], "control_number": "2782", "item_1583103067471": {"attribute_name": "Title", "attribute_value_mlt": [{"subitem_1551255647225": "A STUDY ON SERVICE QUALITY OF SAKURA HOSPITAL IN YANGON", "subitem_1551255648112": "en"}]}, "item_1583103085720": {"attribute_name": "Description", "attribute_value_mlt": [{"interim": "This paper aims to explore influencing service quality dimensions on customer satisfaction\r\non Sakura Hospital and then to find out the effect of customer satisfaction on their loyalty on\r\nSakura Hospital in Yangon. A sample of 120 respondents is chosen every five inpatients and\r\noutpatients at Saturdays and Sundays from first September to thirty September 2019 using\r\nsystematic sampling method. Then analytical method and regression analysis were done in SPSS\r\nto analyze the data. The result of the study found that the Sakura Hospital get customer loyalty\r\nthrough their customer satisfaction on the service quality of the hospital. Among three types of\r\nservice quality dimensions, customer get satisfaction through the staff conduct and staff’s problem\r\nsolving of the interaction service quality, Cleanliness, availability of facility, information, ambient\r\nand design of the physical environment quality, valance and waiting time of the outcome quality.\r\nAmong five types of customer satisfaction, Sakura Hospital get the customer loyalty from the\r\ncustomer satisfaction of reliability, responsiveness and empathy. Therefore, it is recommended the\r\nmanagement team should give attention to the reliability, responsiveness and empathy of the\r\ndoctors, nurses and staff of the hospital to improve the customer’s satisfaction that can get\r\ncustomer loyalty."}]}, "item_1583103108160": {"attribute_name": "Keywords"}, "item_1583103120197": {"attribute_name": "Files", "attribute_type": "file", "attribute_value_mlt": [{"accessrole": "open_access", "date": [{"dateType": "Available", "dateValue": "2020-05-05"}], "displaytype": "preview", "download_preview_message": "", "file_order": 0, "filename": "Phyo Thuzar Myint (EMBA - 36).pdf", "filesize": [{"value": "333 Kb"}], "format": "application/pdf", "future_date_message": "", "is_thumbnail": false, "licensetype": "license_free", "mimetype": "application/pdf", "size": 333000.0, "url": {"url": "https://meral.edu.mm/record/2782/files/Phyo Thuzar Myint (EMBA - 36).pdf"}, "version_id": "7c8a447f-6eea-4612-a082-d7e62208a803"}]}, "item_1583103131163": {"attribute_name": "Journal articles", "attribute_value_mlt": [{"subitem_journal_title": "Yangon University of Economics"}]}, "item_1583103147082": {"attribute_name": "Conference papaers", "attribute_value_mlt": [{}]}, "item_1583103211336": {"attribute_name": "Books/reports/chapters", "attribute_value_mlt": [{}]}, "item_1583103233624": {"attribute_name": "Thesis/dissertations", "attribute_value_mlt": [{"subitem_supervisor(s)": []}]}, "item_1583105942107": {"attribute_name": "Authors", "attribute_value_mlt": [{"subitem_authors": [{"subitem_authors_fullname": "Phyo Thuzar Myint (EMBA - 36)"}, {"subitem_authors_fullname": "Phyo Thuzar Myint (EMBA - 36)"}]}]}, "item_1583108359239": {"attribute_name": "Upload type", "attribute_value_mlt": [{"interim": "Publication"}]}, "item_1583108428133": {"attribute_name": "Publication type", "attribute_value_mlt": [{"interim": "Thesis"}]}, "item_1583159729339": {"attribute_name": "Publication date", "attribute_value": "2019-12"}, "item_1583159847033": {"attribute_name": "Identifier", "attribute_value": "https://ecor.yueco.edu.mm/handle/123456789/908"}, "item_title": "A STUDY ON SERVICE QUALITY OF SAKURA HOSPITAL IN YANGON", "item_type_id": "21", "owner": "1", "path": ["1582965660463"], "permalink_uri": "http://hdl.handle.net/20.500.12678/0000002782", "pubdate": {"attribute_name": "Deposited date", "attribute_value": "2020-03-05"}, "publish_date": "2020-03-05", "publish_status": "0", "recid": "2782", "relation": {}, "relation_version_is_last": true, "title": ["A STUDY ON SERVICE QUALITY OF SAKURA HOSPITAL IN YANGON"], "weko_shared_id": -1}
  1. Yangon University of Economics
  2. Master of Business Administrations (MBA/EMBA)

A STUDY ON SERVICE QUALITY OF SAKURA HOSPITAL IN YANGON

http://hdl.handle.net/20.500.12678/0000002782
http://hdl.handle.net/20.500.12678/0000002782
de71126c-46c6-4df7-9906-b6bef05eae9e
4edf3ce8-d39d-4133-835d-46ec0e19b91c
None
Preview
Name / File License Actions
Phyo Phyo Thuzar Myint (EMBA - 36).pdf (333 Kb)
Publication type
Thesis
Upload type
Publication
Title
Title A STUDY ON SERVICE QUALITY OF SAKURA HOSPITAL IN YANGON
Language en
Publication date 2019-12
Authors
Phyo Thuzar Myint (EMBA - 36)
Phyo Thuzar Myint (EMBA - 36)
Description
This paper aims to explore influencing service quality dimensions on customer satisfaction
on Sakura Hospital and then to find out the effect of customer satisfaction on their loyalty on
Sakura Hospital in Yangon. A sample of 120 respondents is chosen every five inpatients and
outpatients at Saturdays and Sundays from first September to thirty September 2019 using
systematic sampling method. Then analytical method and regression analysis were done in SPSS
to analyze the data. The result of the study found that the Sakura Hospital get customer loyalty
through their customer satisfaction on the service quality of the hospital. Among three types of
service quality dimensions, customer get satisfaction through the staff conduct and staff’s problem
solving of the interaction service quality, Cleanliness, availability of facility, information, ambient
and design of the physical environment quality, valance and waiting time of the outcome quality.
Among five types of customer satisfaction, Sakura Hospital get the customer loyalty from the
customer satisfaction of reliability, responsiveness and empathy. Therefore, it is recommended the
management team should give attention to the reliability, responsiveness and empathy of the
doctors, nurses and staff of the hospital to improve the customer’s satisfaction that can get
customer loyalty.
Identifier https://ecor.yueco.edu.mm/handle/123456789/908
Journal articles
Yangon University of Economics
Conference papaers
Books/reports/chapters
Thesis/dissertations
Back
0
0
views
downloads
See details
Views Downloads

Versions

Ver.1 2020-03-23 08:55:14.174617
Show All versions

Share

Mendeley Twitter Facebook Print Addthis

Export

OAI-PMH
  • OAI-PMH DublinCore
Other Formats
  • JSON

Confirm


Back to MERAL


Back to MERAL