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  1. Yangon University of Economics
  2. Master of Business Administrations (MBA/EMBA)

THE EFFECT OF SOCIAL MEDIA MARKETING ACTIVITIES ON CUSTOMER SATISFACTION OF MYANCARE APPLICATION (Zaw Min Tun, 2019)

http://hdl.handle.net/20.500.12678/0000002745
http://hdl.handle.net/20.500.12678/0000002745
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5912ce39-8342-4fe0-a7b1-1dc3d89df144
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Zaw Zaw Min Tun (EMBA - 64).pdf (502 Kb)
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Publication type
Thesis
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Title
Title THE EFFECT OF SOCIAL MEDIA MARKETING ACTIVITIES ON CUSTOMER SATISFACTION OF MYANCARE APPLICATION (Zaw Min Tun, 2019)
Language en
Publication date 2019-12-01
Authors
Zaw Min Tun
Description
The study aims to examine the influence of social media marketing activities on
customer satisfaction and the effect of customer satisfaction on customer loyalty of
MyanCare Application. This study uses simple random sampling method. Data are
collected by personal interview method by using structured questionnaire and collects the
data from 178 users of MyanCare Application. This study found that most user do not have
any concern about privacy issue with MyanCare application and customers feel MyanCare
application page is trustworthy, honest, sincere and dependable. It is also found that the
most influential components of customer satisfaction of MyanCare Application are trust in
information, privacy and credibility. According to the findings, MyanCare Application
should focus on concern for privacy as the most influencing factor for MyanCare
Application users.
Journal articles
Yangon University of Economics
Thesis/dissertations
Yangon Universtiy of Economics
Dr. Nwe Ni Aung
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