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  1. Yangon University of Economics
  2. Master of Business Administrations (MBA/EMBA)

The Effect of Emotional Intelligence on Organizational Performance of AYA Bank PCL (Soe Sandar, 2025)

https://meral.edu.mm/records/11807
https://meral.edu.mm/records/11807
79e41dce-a01e-4046-84a9-cbf02224e25d
d18f96ac-0cf0-480d-84e2-63abb4641b0d
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Soe Soe Sandar, EMBA II - 69, 20th Batch.pdf (875 KB)
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Title
Title The Effect of Emotional Intelligence on Organizational Performance of AYA Bank PCL (Soe Sandar, 2025)
Language en
Publication date 2025-05-01
Authors
Soe Sandar
Description
The objectives of the study are to analyze the effect of emotional intelligence on
the organizational commitment, to analyse the effect of mediating effect of job satisfaction
on the relationship between emotional intelligence and organizational commitment, and to
analyze the effect of organizational commitment on organizational performance of AYA
Bank PCL. This study uses both primary and secondary data. The total number of
employees at AYA Bank PCL’s Head office is 500 in 2025. The Rao soft sample size
calculator determines a sample size of 218. AYA Bank PCL adopted a simple random
sample approach to acquire primary data from 218 out of 500 workers. This study used an
online survey approach with a structured questionnaire with a five-point Likert scale to
gather primary data. Secondary data are sourced from documents, prior research papers,
textbooks, websites, and other pertinent information resources from AYA Bank PCL. This
study employs descriptive statistics and linear regression analysis. This research examines
the impact of emotional intelligence on the organizational commitment of AYA Bank PCL,
as well as the mediating role of work satisfaction in the link between emotional intelligence
and organizational commitment at AYA Bank PCL. The correlation between
organizational commitment and organizational success at AYA Bank PCL exists. In light
of these findings, AYA Bank PCL should enhance employees' emotional intelligence to
bolster organizational dedication and performance.
Thesis/dissertations
Yangon University of Economics
Dr. Khin Thet Htwe
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