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  1. Yangon University of Economics
  2. Master of Marketing Management (MMM)

Brand Trust and Brand Loyalty of L'Oreal Paris Cosmetic Products (Phyu Thant Sin, 2024)

https://meral.edu.mm/records/9826
https://meral.edu.mm/records/9826
19acba45-7134-4eaa-a6c8-c13694eaee21
6f9077d6-5dd2-42c0-9054-f676441e6fa5
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Phyu Phyu Thant Sin, MMM-24, 2nd Batch.pdf (446 KB)
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Title
Title Brand Trust and Brand Loyalty of L'Oreal Paris Cosmetic Products (Phyu Thant Sin, 2024)
Language en
Publication date 2024-06-01
Authors
Phyu Thant Sin
Description
This study investigates how perceived quality, brand image, promotion, and price
influence brand trust, and subsequently, how brand trust affects brand loyalty among
users of L'Oréal Paris Cosmetic products. The study involved 180 customers selected
through systematic sampling, all of whom have experience about one year to more than
ten-year using these cosmetics. Structured questionnaires were employed to gather data,
focusing on analysing customer perceptions of perceived quality, brand image,
promotion, and pricing with the use of both descriptive statistics and multiple regression
methods. The regression results indicate that all the marketing factors which are
perceived quality, brand image, and promotion significantly impact on brand trust among
consumers of L'Oréal Paris Cosmetic products. High mean scores across these three
factors suggest strong agreement among respondents regarding customers perception on
all factors. Furthermore, the regression analysis confirms that brand trust plays a crucial
role in influencing brand loyalty, highlighting that higher levels of trust correlate with
greater brand loyalty. To strengthen brand loyalty for L'Oréal Paris Cosmetic products,
the study recommends ongoing quality, a clear and compelling value proposition, and
effective marketing strategies aimed at reinforcing brand trust. These efforts contribute to
enhance customer perceptions, build trust, and ultimately foster enduring loyalty among
users of L'Oréal Paris Cosmetic offerings.
Thesis/dissertations
Yangon University of Economics
Prof. Dr. Tin Tin Htwe
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