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  1. Yangon University of Economics
  2. Master of Banking and Finance (MBF/EMBF)

Factors Affecting Customer Attitude Towards Foreign Remittance Services at Myanmar Citizens Bank ( Myo Pa Pa Myo, 2023)

https://meral.edu.mm/records/9775
https://meral.edu.mm/records/9775
d77cbe99-be17-44ad-a7e9-2bbc76720b4d
cbb7316d-cebb-4dbf-a1e6-5a858f1f9599
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Myo Myo Pa Pa Myo Roll No(38)EMBF-8th Batch (2).pdf (1.1 MB)
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Thesis
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Title
Title Factors Affecting Customer Attitude Towards Foreign Remittance Services at Myanmar Citizens Bank ( Myo Pa Pa Myo, 2023)
Language en
Publication date 2023-08-01
Authors
Myo Pa Pa Myo
Description
The primary aims of this study are to investigate the elements that influence
customer attitudes regarding international remittance services and to analyze the impact
of customer attitudes on the intention to continue using foreign remittance services
provided by Myanmar Citizens Bank. This study utilizes both descriptive and
quantitative research approaches. A total of 293 respondents were gathered using the
Yamane sampling method. The participants were chosen using a basic random sample
technique in order to complete the structured questionnaire. This study also
incorporates the utilization of secondary data. The multiple regression method is
employed for the analysis of data. The findings of the study indicate that there is a
favorable and considerable impact of relative advantage, social influence, and
promotion on customer attitude. Promotion emerges as the foremost influential
component in shaping client attitudes, among other notable variables. Additionally,
research has indicated that consumer attitude exerts a favorable impact on the intention
to continue using a product or service. The management of MCB bank should prioritize
promotion efforts by considering the provision of free home services to recipients in
Myanmar who express a desire for such services. The management of MCB bank
should prioritize the development of a system that enables consumers to track the status
and progress of their remittances. It is suggested that MCB bank consider implementing
a rewards or incentives program to encourage clients to refer MCB remittance services
to their colleagues.
Thesis/dissertations
Yangon University of Economics
Dr. Tin Tin Htwe
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