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  1. Yangon University of Economics
  1. Yangon University of Economics
  2. Master of Marketing Management (MMM)

Factors Influencing Brand Loyalty Towards NIVEA (Thet Nwe Ohn, 2024)

https://meral.edu.mm/records/9733
https://meral.edu.mm/records/9733
3fcd049b-cdbe-45ec-a8d0-6a3c9faa0fa2
e1d99592-5414-4d84-a4a2-b62ab458e80c
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Thet Thet Nwe Ohn_MMM 33_2nd Batch.pdf (977 KB)
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Title
Title Factors Influencing Brand Loyalty Towards NIVEA (Thet Nwe Ohn, 2024)
Language en
Publication date 2024-06-01
Authors
Thet Nwe Ohn
Description
The study seeks to uncover the various elements that impact brand loyalty and
assess their impact on loyalty towards NIVEA. In this study, the determinants of brand
loyalty include brand associations, brand image, brand trust, perceived product quality,
and price fairness. To achieve these objectives, quantitative and descriptive research
methodologies are used. In this study, primary as well as secondary data are deployed.
The target population of the study is unknown, and the sample size of the study is 280
customers who were selected systematically in this study. Structured questionnaires
with a Five-point Likert scale are utilized to gather primary data. Through regression
analysis, the study found that brand association, brand image, perceived product
quality, and price fairness have significant and positive impacts on brand loyalty. The
study revealed that the perception of product quality is the most significant influencing
factor on brand loyalty, closely followed by brand association, price fairness, and brand
image. Brand trust and brand loyalty are not related. Therefore, it is highly
recommended that NIVEA focuses on maintaining and improving product quality,
ensuring fair pricing, fostering strong brand associations, and enhancing brand image
to strengthen loyalty towards the NIVEA brand. By prioritizing the delivery of
consistent quality, building emotional connections, establishing credibility,
encouraging positive word-of-mouth, being transparent, and utilizing relationship
marketing, brands can successfully transform brand trust into long-lasting brand
loyalty.
Thesis/dissertations
Yangon University of Economics
Dr. Phu Pwint Nyo Win Aung
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