{"_buckets": {"deposit": "186cc0b8-94b4-43b8-92fa-ccb5ea4e10a5"}, "_deposit": {"created_by": 20, "id": "9732", "owner": "20", "owners": [20], "owners_ext": {"displayname": "", "username": ""}, "pid": {"revision_id": 0, "type": "depid", "value": "9732"}, "status": "published"}, "_oai": {"id": "oai:meral.edu.mm:recid/00009732", "sets": ["1698989833663", "1582963436320"]}, "author_link": [], "item_1583103067471": {"attribute_name": "Title", "attribute_value_mlt": [{"subitem_1551255647225": "Service Quality, Passenger Satisfaction and Passenger Retention of Air Than Lwin Airline (Su Hlaing Cho Tun, 2024)", "subitem_1551255648112": "en"}]}, "item_1583103085720": {"attribute_name": "Description", "attribute_value_mlt": [{"interim": "The objective of this research is to investigate how Air Thanlwin Airline\u0027s \nservice quality affects customer satisfaction and retention. To accomplish these goals, \nthe descriptive and quantitative research methods are used. This study uses both \nprimary and secondary data. The intended audience consisted of local travelers who \nboard Air Thanlwin Airlines flights. A structured questionnaire was used in conjunction \nwith a basic random sampling procedure to perform a survey study with 156 passengers \nserving as the study\u0027s sample for the primary data gathering. The study takes into \naccount five aspects (tangible, reliable, assurance, responsive, and empathetic) as \nindependent variables in order to examine how service quality affects passenger \nsatisfaction. The study employed multiple regression analysis and correlation testing. \nBased on the descriptive statistics, most of the participants gave Air Thanlwin Airline\u0027s \nservices a good ranking. Additionally, a multiple linear regression analysis showed that \nthe service quality variable had a positive and substantial impact on passenger \nsatisfaction. This finding also held true for the relationship between retention and \nsatisfaction. According to the study, there will be a high retention rate when there is a \nhigh degree of passenger satisfaction and perceived service quality. Consequently, it is \nadvised that Air Thanlwin Airline think about continuing to provide high-quality \nservices in order to please their clients and have a high customer retention rate."}]}, "item_1583103120197": {"attribute_name": "Files", "attribute_type": "file", "attribute_value_mlt": [{"accessrole": "open_access", "date": [{"dateType": "Available", "dateValue": "2024-08-13"}], "displaytype": "preview", "download_preview_message": "", "file_order": 0, "filename": "SU HLAING CHO TUN MMM -30 2nd BATCH.pdf", "filesize": [{"value": "1.8 MB"}], "format": "application/pdf", "future_date_message": "", "is_thumbnail": false, "licensetype": "license_0", "mimetype": "application/pdf", "size": 1800000.0, "url": {"url": "https://meral.edu.mm/record/9732/files/SU HLAING CHO TUN MMM -30 2nd BATCH.pdf"}, "version_id": "32ffd8ab-5e08-4bd5-82a1-da0d6d8484e0"}]}, "item_1583103233624": {"attribute_name": "Thesis/dissertations", "attribute_value_mlt": [{"subitem_awarding_university": "Yangon University of Economics", "subitem_supervisor(s)": [{"subitem_supervisor": "Prof. Prof. Dr. Tin Tin Htwe"}]}]}, "item_1583105942107": {"attribute_name": "Authors", "attribute_value_mlt": [{"subitem_authors": [{"subitem_authors_fullname": "Su Hlaing Cho Tun"}]}]}, "item_1583108359239": {"attribute_name": "Upload type", "attribute_value_mlt": [{"interim": "Other"}]}, "item_1583108428133": {"attribute_name": "Publication type", "attribute_value_mlt": [{"interim": "Thesis"}]}, "item_1583159729339": {"attribute_name": "Publication date", "attribute_value": "2024-06-01"}, "item_title": "Service Quality, Passenger Satisfaction and Passenger Retention of Air Than Lwin Airline (Su Hlaing Cho Tun, 2024)", "item_type_id": "21", "owner": "20", "path": ["1582963436320", "1698989833663"], "permalink_uri": "https://meral.edu.mm/records/9732", "pubdate": {"attribute_name": "Deposit date", "attribute_value": "2024-08-13"}, "publish_date": "2024-08-13", "publish_status": "0", "recid": "9732", "relation": {}, "relation_version_is_last": true, "title": ["Service Quality, Passenger Satisfaction and Passenger Retention of Air Than Lwin Airline (Su Hlaing Cho Tun, 2024)"], "weko_shared_id": -1}