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  1. Yangon University of Economics
  1. Yangon University of Economics
  2. Master of Marketing Management (MMM)

Social Media Marketing Practices, Customer Brand Engagement And Brand Loyalty Towards Samsung Mobile Phones in Myanmar( Hnin Hlwar Phyu, 2024)

https://meral.edu.mm/records/9729
https://meral.edu.mm/records/9729
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1999a610-44ce-455e-9bf0-ad87175c1756
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HNIN HNIN HLWAR PHYU-MMM -8-2nd batch.pdf (942 KB)
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Title
Title Social Media Marketing Practices, Customer Brand Engagement And Brand Loyalty Towards Samsung Mobile Phones in Myanmar( Hnin Hlwar Phyu, 2024)
Language en
Publication date 2024-06-01
Authors
Hnin Hlwar Phyu
Description
This study focused on examining social media marketing practices, customer
brand engagement, and brand loyalty towards Samsung mobile phones in Myanmar.
This study uses both primary and secondary data. By using Taro Yamane formula,
there are 399 respondents as the sample size for the study. Respondents are selected
by using a simple random sampling method. Primary data are collected by using
google form through online survey questionnaire prepared by 5-point likert scale.
Secondary data are gathered from textbooks, Internet websites and previous research
papers. The data is analyzed using descriptive statistics and regression analysis. The
study found that customer brand engagement is positively and significantly affected
by entertainment, trendiness, advertisement, and E-WOM. However, interaction does
not have a significant impact on customer brand engagement. The study also found
that customer brand engagement positively and significantly affects brand loyalty.
Samsung Myanmar should improve its social media presence by monitoring trends,
discovering relevant themes, and working with influencers and bloggers. By using
data analytics and audience insights, Samsung Myanmar is able to refine
advertisement targeting and personalize content based on user demographics and
online behavior.
Thesis/dissertations
Yangon University of Economics
Prof. Dr. Tin Tin Htwe
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