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  1. Yangon University of Economics
  1. Yangon University of Economics
  2. Master of Marketing Management (MMM)

The Effect of Marketing Mix Activities on Customer Satisfaction of May Myo Pure Coffee (Thandar Shweyi, 2023)

https://meral.edu.mm/records/9140
https://meral.edu.mm/records/9140
a63efcde-cdc2-48cc-9215-7f3e212a3932
13084c0b-2c74-40d1-b7e4-33fe94a48e77
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Thandar Thandar Shwe Yi, MMM- 101, 1st Batch.pdf (432 KB)
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Title
Title The Effect of Marketing Mix Activities on Customer Satisfaction of May Myo Pure Coffee (Thandar Shweyi, 2023)
Language en
Publication date 2023-08-01
Authors
Thandar Shweyi
Description
The primary aims of this study are to ascertain the marketing mix actions implemented
for May Myo Pure Coffee and to evaluate the impact of these activities on
customer satisfaction with regards to May Myo Pure Coffee. In order to accomplish
the stated objectives, the research methodology employed in this study is quantitative
in nature. A sample of 384 individuals who consume May Myo Pure Coffee and make
purchases at Super One Super Market, a prominent sales location for May Myo Pure
Coffee in Yangon, is selected by a random sampling method in order to obtain primary
data. Secondary data is obtained through sourcing information from various academic
resources such as marketing textbooks, scholarly journals, research papers available on
internet portals, as well as reports and documents provided by relevant companies. This
study examines the marketing mix actions of Myanmar coffee production enterprises,
specifically focusing on the components of product, pricing, site, and promotion that
are relevant within this context. The findings of the multiple regression analysis indicate
that there is a statistically significant and positive relationship between marketing mix
activities and customer happiness. Within the realm of marketing mix activities, it can
be observed that the product element exerts the most significant impact on customer
satisfaction, while the place element exhibits the least substantial effect on customer
happiness in relation to May Myo Pure Coffee. Hence, it is imperative for the organization
to persist in upholding its standards of product quality. The corporation can also
consider diversifying its product offerings to include instant coffee cups, which would
cater to the needs of travellers or individuals seeking a convenient takeaway option for
their beverages. Additionally, it is recommended that the corporation persists in producing
coffee goods using high-quality coffee beans, as this would have a positive impact
on the well-being of consumers.
Thesis/dissertations
Yangon University of Economics
Dr. Aye Thu Htun
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