MERAL Myanmar Education Research and Learning Portal
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The Effect of Marketing Mix Activities on Customer Satisfaction of May Myo Pure Coffee (Thandar Shweyi, 2023)
https://meral.edu.mm/records/9140
https://meral.edu.mm/records/9140a63efcde-cdc2-48cc-9215-7f3e212a3932
13084c0b-2c74-40d1-b7e4-33fe94a48e77
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Thandar Shwe Yi, MMM- 101, 1st Batch.pdf (432 KB)
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Title | ||||||
Title | The Effect of Marketing Mix Activities on Customer Satisfaction of May Myo Pure Coffee (Thandar Shweyi, 2023) | |||||
Language | en | |||||
Publication date | 2023-08-01 | |||||
Authors | ||||||
Thandar Shweyi | ||||||
Description | ||||||
The primary aims of this study are to ascertain the marketing mix actions implemented for May Myo Pure Coffee and to evaluate the impact of these activities on customer satisfaction with regards to May Myo Pure Coffee. In order to accomplish the stated objectives, the research methodology employed in this study is quantitative in nature. A sample of 384 individuals who consume May Myo Pure Coffee and make purchases at Super One Super Market, a prominent sales location for May Myo Pure Coffee in Yangon, is selected by a random sampling method in order to obtain primary data. Secondary data is obtained through sourcing information from various academic resources such as marketing textbooks, scholarly journals, research papers available on internet portals, as well as reports and documents provided by relevant companies. This study examines the marketing mix actions of Myanmar coffee production enterprises, specifically focusing on the components of product, pricing, site, and promotion that are relevant within this context. The findings of the multiple regression analysis indicate that there is a statistically significant and positive relationship between marketing mix activities and customer happiness. Within the realm of marketing mix activities, it can be observed that the product element exerts the most significant impact on customer satisfaction, while the place element exhibits the least substantial effect on customer happiness in relation to May Myo Pure Coffee. Hence, it is imperative for the organization to persist in upholding its standards of product quality. The corporation can also consider diversifying its product offerings to include instant coffee cups, which would cater to the needs of travellers or individuals seeking a convenient takeaway option for their beverages. Additionally, it is recommended that the corporation persists in producing coffee goods using high-quality coffee beans, as this would have a positive impact on the well-being of consumers. |
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Thesis/dissertations | ||||||
Yangon University of Economics | ||||||
Dr. Aye Thu Htun |