{"_buckets": {"deposit": "663880f6-cdb4-46fa-abe4-434f6f5e7f5b"}, "_deposit": {"created_by": 20, "id": "9071", "owner": "20", "owners": [20], "owners_ext": {"displayname": "", "username": ""}, "pid": {"revision_id": 0, "type": "depid", "value": "9071"}, "status": "published"}, "_oai": {"id": "oai:meral.edu.mm:recid/00009071", "sets": ["1582963436320"]}, "author_link": [], "control_number": "9071", "item_1583103067471": {"attribute_name": "Title", "attribute_value_mlt": [{"subitem_1551255647225": "Importer Satisfaction On Service Quality of Myanmar Customs Department (Toe Toe Kyaw, 2023)", "subitem_1551255648112": "en"}]}, "item_1583103085720": {"attribute_name": "Description", "attribute_value_mlt": [{"interim": "The purpose of this study is to examine the service quality of ASEAN Free Trade\nArea (AFTA) Section at Myanmar Customs Department (MCD) and to analyse the effect\nof the service quality of AFTA Section on importer satisfaction at MCD. In this study,\ndescriptive statistics and quantitative research methods were used. The respondents were\nselected from 20% of 825 importers through the simple random sampling method. Primary\ndata was collected from 165 importers in the Yangon area who imported and submitted\nAFTA Certificate of Origin Form-D to AFTA Section during the period from January 2021\nto March 2023. The findings of the study indicated that the service quality dimensions such\nas tangibility, reliability, responsiveness, assurance, and empathy have a significant effect\non importer satisfaction. In addition, the reliability dimension plays the most important role\nin determining the importer\u0027s satisfaction. MCD continuously strives to improve the\nsatisfaction level of importers and facilitate the trade process by providing excellent service\nquality to the AFTA section. To achieve the strategic goal and facilitate trade, MCD should\nfocus on the service quality of the AFTA section to improve importer satisfaction and also\non the individual opinions of those involved in the AFTA procedure."}]}, "item_1583103120197": {"attribute_name": "Files", "attribute_type": "file", "attribute_value_mlt": [{"accessrole": "open_access", "date": [{"dateType": "Available", "dateValue": "2023-10-27"}], "displaytype": "preview", "download_preview_message": "", "file_order": 0, "filename": "Toe Toe Kyaw, EMBF-66,7th Batch.pdf", "filesize": [{"value": "573 KB"}], "format": "application/pdf", "future_date_message": "", "is_thumbnail": false, "licensetype": "license_0", "mimetype": "application/pdf", "size": 573000.0, "url": {"url": "https://meral.edu.mm/record/9071/files/Toe Toe Kyaw, EMBF-66,7th Batch.pdf"}, "version_id": "53973dff-2d77-4d07-b141-43440bd6de61"}]}, "item_1583103233624": {"attribute_name": "Thesis/dissertations", "attribute_value_mlt": [{"subitem_awarding_university": "Yangon University of Economics", "subitem_supervisor(s)": [{"subitem_supervisor": "Dr. May Su Myat Htway Aung"}]}]}, "item_1583105942107": {"attribute_name": "Authors", "attribute_value_mlt": [{"subitem_authors": [{"subitem_authors_fullname": "Toe Toe Kyaw"}]}]}, "item_1583108359239": {"attribute_name": "Upload type", "attribute_value_mlt": [{"interim": "Other"}]}, "item_1583108428133": {"attribute_name": "Publication type", "attribute_value_mlt": [{"interim": "Thesis"}]}, "item_1583159729339": {"attribute_name": "Publication date", "attribute_value": "2023-08-01"}, "item_title": "Importer Satisfaction On Service Quality of Myanmar Customs Department (Toe Toe Kyaw, 2023)", "item_type_id": "21", "owner": "20", "path": ["1582963436320", "1582965701379"], "permalink_uri": "https://meral.edu.mm/records/9071", "pubdate": {"attribute_name": "Deposit date", "attribute_value": "2023-10-27"}, "publish_date": "2023-10-27", "publish_status": "0", "recid": "9071", "relation": {}, "relation_version_is_last": true, "title": ["Importer Satisfaction On Service Quality of Myanmar Customs Department (Toe Toe Kyaw, 2023)"], "weko_shared_id": -1}