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  1. Yangon University of Economics
  1. Yangon University of Economics
  2. M.Com

Brand Equity and Customer Retention(A Case Study of Three Cosmetic Brands in Myanmar) (Ma Kyi Kyi Sein, 2018)

https://meral.edu.mm/records/8933
https://meral.edu.mm/records/8933
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3dd7d1fc-4317-4472-82a9-8e635dbbfbd2
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Kyi Kyi Kyi Sein,M.Com II-20.pdf (5 MB)
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Title
Title Brand Equity and Customer Retention(A Case Study of Three Cosmetic Brands in Myanmar) (Ma Kyi Kyi Sein, 2018)
Language en
Publication date 2018-11-01
Authors
Kyi Kyi Sein
Description
This study aims to investigate the relationship between marketing action,
brand equity and customer retention for cosmetic products. There are two objectives
in this study: to explore the effect of brand equity on customer retention and to find
out the effect of marketing actions on brand equity and the customer retention for
three cosmetics industry. The quantitative research approach was applied in this study.
The required data was collected from 150 cosmetic customers for the case study. Data
analysis for the study was conducted using SPSS (Statistical Package for Social
Sciences) software. The analysis used descriptive statistics (mean, percentage and
frequency) as well as inferential statistics (correlation and regression analysis) to
facilitate the meaningful analysis. The result showed that there is a significant positive
relationship between marketing actiorq brand equrty and customer retention. As the
results, marketing action of advertising has a stronger influence on the customer
retention in building brand equity. Therefore, this study suggests that the companies
have to build strong marketing action to be able to guarantee customer retention and
followed by brand equity to their products.
Thesis/dissertations
Yangon University of Economics
Daw Cho Mar Lwin
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