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  1. Yangon University of Economics
  1. Yangon University of Economics
  2. M.Com

Customer Brand Loyalty on Electronic Products(A Case of Staff in Yangon University of Economics) (Ma Zin Thiri Tun, 2018)

https://meral.edu.mm/records/8905
https://meral.edu.mm/records/8905
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667faf30-3ae4-4201-a5f6-2561f9c059e0
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Title
Title Customer Brand Loyalty on Electronic Products(A Case of Staff in Yangon University of Economics) (Ma Zin Thiri Tun, 2018)
Language en
Publication date 2018-06-01
Authors
Zin Thiri Tun
Description
This study aims to investigate the relationship between brand experience,
customer satisfaction and brand loyalty in electronic products. There are two
objectives in this study: to identify the impact of brand experience on customer
satisfaction; and to analyze the effect of brand experience and customer satisfaction
on brand loyalty. The quantitative research approach was applied in this study. The
required data was collected from 105 academic and administrative staff who are
working in Yangon University of Economics as the case study. Data analysis for this
study was conducted using SPSS (Statistical Package for the Social Sciences)
software. The analysis used descriptive statistics (mean, percentage and frequency) as
well as inferential statistics (correlation and regression analysis) to facilitate the
meaningful analysis. The results showed that there is a significant positive
relationship between brand experience, customer satisfaction and brand loyalty. As
the results, customer satisfaction has a stronger influence than brand experience in
building brand loyalty. Therefore, this study suggests that as the companies, they have
to build strong brand experience to be able to guarantee customer satisfaction and
,";," I followed by brand loyalty to their products.
Thesis/dissertations
Yangon University of Economics
Daw Cho Mar Lwin
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