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Kyaukse University
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Mohnyin University
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Myanmar Institute of Information Technology
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Myanmar Maritime University
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National Management Degree College
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Naypyitaw State Academy
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Pathein University
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Sagaing University
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Sagaing University of Education
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Taunggyi University
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Technological University, Hmawbi
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Technological University (Kyaukse)
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Technological University Mandalay
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University of Computer Studies, Mandalay
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University of Computer Studies Maubin
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University of Computer Studies, Meikhtila
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University of Computer Studies Pathein
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University of Computer Studies, Taungoo
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University of Computer Studies, Yangon
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University of Dental Medicine Mandalay
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University of Dental Medicine, Yangon
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University of Information Technology
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University of Mandalay
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University of Medicine 1
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University of Medicine Mandalay
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Yadanabon University
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Yangon Technological University
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Yangon University of Distance Education
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Yangon University of Economics
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Yangon University of Education
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Yangon University of Foreign Languages
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Yezin Agricultural University
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New Index
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Item
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Consumer Usage Behavior and Brand Loyality of KBZ Pay (Phyo Phyo Wai, 2023)
https://meral.edu.mm/records/8879
https://meral.edu.mm/records/8879d27630cb-f448-44c6-86cb-b7e281f6acfe
e626beef-e9fb-455c-bcd4-9ac4190575d9
Name / File | License | Actions |
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Publication type | ||||||
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Thesis | ||||||
Upload type | ||||||
Other | ||||||
Title | ||||||
Title | Consumer Usage Behavior and Brand Loyality of KBZ Pay (Phyo Phyo Wai, 2023) | |||||
Language | en | |||||
Publication date | 2023-02-01 | |||||
Authors | ||||||
Phyo Phyo Wai | ||||||
Description | ||||||
The objectives of the study are to examine the factors influencing consumer usage behavior on KBZ Pay and analyze the effect of consumer usage behavior on brand loyalty of KBZ Pay. This study aims to investigate KBZ Pay usage behavior based on the influencing factors and analyze the relationship between usage behavior and brand loyalty of consumers. Along with technology development, the role of cash payment is gradually replaced by many forms of e-payment and mobile money is one of them. The survey data were collected from 246 customers in Yangon and simple random sampling method is applied to collect the data from respondents. Structured questionnaires are used to collect the primary data from 246 respondents with 5 point likert scale. The findings of this study point out four factors influencing on the KBZ Pay usage behavior. These four factors are perceived usefulness, perceived ease of use, social influence and perceived trust. Moreover, the result shows that usage behavior is affecting to the loyalty of the consumers. In this study, most of the respondents have positive feedback on influencing factors and also show positive usage behavior. Thus, they are willing to recommend KBZ Pay to others and continue using this as loyal consumers. | ||||||
Thesis/dissertations | ||||||
Yangon University of Economics | ||||||
Dr. Aye Thanda Soe |