MERAL Myanmar Education Research and Learning Portal
Item
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User Satisfaction and User Performance of Cheque Truncation System in Kanbawza Bank
https://meral.edu.mm/records/8873
https://meral.edu.mm/records/88735c36120b-c542-4e90-b9eb-892f82d96fba
7c5444a0-f3ed-4201-8f67-6599f43736ef
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Thesis | ||||||
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Title | ||||||
Title | User Satisfaction and User Performance of Cheque Truncation System in Kanbawza Bank | |||||
Language | en | |||||
Publication date | 2023-02-01 | |||||
Authors | ||||||
Thiri Thaung Htike | ||||||
Description | ||||||
The purpose of this study is to find out the user satisfaction and user performance of cheque truncation system in Kanbawza Bank. This study used the quantitative research method. There are 70 users using the cheque truncation system in KBZ Bank. The primary data were selected 50 users with simple random sampling method using structured questionnaires. Secondary data includes KBZ Bank and CBM records, previously published papers, earlier research papers, relevant text books and international studies through internet websites. This study analyzes three factors (system quality, information quality, and ease of use) of the cheque truncation system. According to the findings of multiple regression analysis, system quality and ease of use have a significant effect on user satisfaction. The study showed that system quality has the greatest impact on user satisfaction. As a result, KBZ Bank's responsible persons should investigate the user satisfaction and user performance of the existing information system in the bank such as core banking system, printing system, etc. The management should also analyze the system quality, information quality and ease of use of information system before buying new information system in the future. This study also investigates the user performance of cheque truncation system with linear regression analysis. The user satisfaction has a significant effect on user performance. It is suggested that the banks continuously upgrade their information technology, not only to provide their service with a minimum amount of time to solve some inconveniences but also to increase user performance and fulfill consumer needs for the clearing process. |
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Thesis/dissertations | ||||||
Yangon University of Economics | ||||||
Dr. Thynn Thynn Myint |