{"_buckets": {"deposit": "85495636-550d-4528-8b7d-0d3f776f4c98"}, "_deposit": {"created_by": 20, "id": "8872", "owner": "20", "owners": [20], "owners_ext": {"displayname": "", "username": ""}, "pid": {"revision_id": 0, "type": "depid", "value": "8872"}, "status": "published"}, "_oai": {"id": "oai:meral.edu.mm:recid/00008872", "sets": []}, "author_link": [], "control_number": "8872", "item_1583103067471": {"attribute_name": "Title", "attribute_value_mlt": [{"subitem_1551255647225": "Customer Satifaction of General Insurance Claims Process in KBZMS General Insurance Company Limited (Su Su Kyi, 2023)", "subitem_1551255648112": "en"}]}, "item_1583103085720": {"attribute_name": "Description", "attribute_value_mlt": [{"interim": "This study aims to explore the general insurance claim process in KBZMS and to\nanalyze the factors affecting customer satisfaction on KBZMS General Insurance Co.,\nLtd. Between September 2021 and March 2022, KBZMS had 2095 consumers who\nrequested claims, but only 1900 clients who received compensation. Using Yamane\u0027s\nsampling Formula, 330 clients who receive claims in KBZMS were selected as the\nsample population from among the 1900 consumers who receive claims in KBZMS.\nCustomers are pleased with the claim initiation/notification process, claim handling\nprocess, claim payment, and service quality, as indicated by the descriptive data. In this\ninvestigation, these primary and secondary data were utilized. This study employs both\nqualitative and quantitative research methodologies. There is a positive association\nbetween the claim initiation/notification process, claim handling procedure, claim\npayment, service quality, and customer satisfaction, as indicated by the correlation\nresults. Except for service quality, the claim notification procedure, claim handling\nprocess, and claim payment had a positive and significant effect on customer\nsatisfaction, as shown by regression analysis. Therefore, it is recommended that\nKBZMS pay more attention to service quality due to its impact on customer\nsatisfaction, invest in digitalizing information-intensive processes to improve\nturnaround times, and encourage ongoing internal or external training of their claim\nstaff to ensure that they have the proper qualifications for the improved claims services\nand processes."}]}, "item_1583103120197": {"attribute_name": "Files", "attribute_type": "file", "attribute_value_mlt": [{"accessrole": "open_access", "date": [{"dateType": "Available", "dateValue": "2023-05-06"}], "displaytype": "preview", "download_preview_message": "", "file_order": 0, "filename": "Su Su Kyi, MBF-51, MBF (Day) Batch 3.pdf", "filesize": [{"value": "287 KB"}], "format": "application/pdf", "future_date_message": "", "is_thumbnail": false, "licensetype": "license_0", "mimetype": "application/pdf", "size": 287000.0, "url": {"url": "https://meral.edu.mm/record/8872/files/Su Su Kyi, MBF-51, MBF (Day) Batch 3.pdf"}, "version_id": "e80efe3c-8c70-4337-9eb8-34aa11ffe51a"}]}, "item_1583103233624": {"attribute_name": "Thesis/dissertations", "attribute_value_mlt": [{"subitem_awarding_university": "Yangon University of Economics", "subitem_supervisor(s)": [{"subitem_supervisor": "Dr. May Su Myat Htway Aung"}]}]}, "item_1583105942107": {"attribute_name": "Authors", "attribute_value_mlt": [{"subitem_authors": [{"subitem_authors_fullname": "Su Su Kyi"}]}]}, "item_1583108359239": {"attribute_name": "Upload type", "attribute_value_mlt": [{"interim": "Other"}]}, "item_1583108428133": {"attribute_name": "Publication type", "attribute_value_mlt": [{"interim": "Thesis"}]}, "item_1583159729339": {"attribute_name": "Publication date", "attribute_value": "2023-02-01"}, "item_title": "Customer Satifaction of General Insurance Claims Process in KBZMS General Insurance Company Limited (Su Su Kyi, 2023)", "item_type_id": "21", "owner": "20", "path": ["1582965701379"], "permalink_uri": "https://meral.edu.mm/records/8872", "pubdate": {"attribute_name": "Deposit date", "attribute_value": "2023-05-06"}, "publish_date": "2023-05-06", "publish_status": "0", "recid": "8872", "relation": {}, "relation_version_is_last": true, "title": ["Customer Satifaction of General Insurance Claims Process in KBZMS General Insurance Company Limited (Su Su Kyi, 2023)"], "weko_shared_id": -1}