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Item

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Effects of Trust on Online Purchase Intention At Shop.Com.mm (Ye Zarni Oo, 2022)

https://meral.edu.mm/records/8829
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830b1ac0-bd4e-48a0-8ee7-355118aa14f3
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Name / File License Actions
Ye_Zarni_Oo Ye_Zarni_Oo MBAII-41,25 Batch.pdf (530 KB)
Publication type
Thesis
Upload type
Other
Title
Title Effects of Trust on Online Purchase Intention At Shop.Com.mm (Ye Zarni Oo, 2022)
Language en
Publication date 2022-12-01
Authors
Ye Zarni Oo
Description
The aims of this paper are to examine the factors influencing trust on customer trust
towards Shop.com.mm and to analyze the influence of customer trust on purchase intention
towards Shop.com.mm. The study applies both descriptive and analytical research methods
to achieve study objectives. The systematic random sampling method was used to select the
every 9th member. 5 day survey was conducted to collect the primary data. Only 304
respondents are answered the questionnaires. This study uses both primary and secondary
data. Secondary data are gathered from previous research papers and relevant Websites.
Descriptive analysis and multilinear regression analysis are used to analyze the data. The
survey results indicate that most of the respondents have favorably trust influencing factors
of consumer database safety and perceived image of website of which influence on customer
trust on Shop.com.mm. The results of the regression analysis indicate that among the factors
influencing trust, only consumer database safety and perceived image of website have
significantly effect on trust of customers. Finally, customer trust has a significant positive
effect on the purchase intention of Shop.com.mm. The study suggests that Shop.com.mm
should upgrade their website to be more attractive. In addition to this, they should try to
achieve to ISO/IEC 38500 that prove Shop.com.mm website is ethically clean and it can help
building trust between customers and Shop.com.mm website. Moreover, establishing two
factors authentication can also provide better safety for customer database
Thesis/dissertations
Yangon University of Economics
Prof. Dr. Myint Myint Kyi
0
0
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