MERAL Myanmar Education Research and Learning Portal
Item
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Measuring Performance of Private Banks in Myanmar
https://meral.edu.mm/records/8767
https://meral.edu.mm/records/8767f8447d01-ac76-4853-9d72-0a2ce26662f2
f473fba1-3eae-4abc-9690-a6c2b1cdd28b
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Dissertation | ||||||
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Title | ||||||
Title | Measuring Performance of Private Banks in Myanmar | |||||
Language | en | |||||
Publication date | 2019-06-01 | |||||
Authors | ||||||
Win Hteik | ||||||
Description | ||||||
The financial sector has a facilitating role in the growth of the real sector and likewise it is a source of fragility which has negative effects on the real sector of an economy. Therefore, the soundness of the financial system has become increasingly important in any economy over the recent years. The study aims to analyze the overall performance of selected Myanmar private banks from a financial aspect by using financial soundness indicators and from non-financial aspect in terms of customer satisfaction and employee satisfaction. Both qualitative and quantitative research methods are applied to measure the overall performance of selected private banks. Financial performances of selected private banks are measured through financial soundness indicators based on CAMEL framework. Nonfinancial performance of selected private banks is measured through surveys on bank employee satisfaction and customer satisfaction. From the financial aspect, Global Treasure Bank, Myanmar Oriental Bank and Small & Median Industrial Development Bank out of 7 selected private banks are financially sound with modest weakness and outperform their average rivals, whereas Kanbawza Bank, Ayeyarwaddy Bank, Co-operative Bank and Myawaddy Bank just meet the major regulatory standards and should be under cautious supervisory stance. From non-financial perspective, performance of all selected private banks is moderately good in terms of employee satisfaction and customer satisfaction. As overall performance measured through composite rating analysis which taking both financial and non-financial aspects into consideration, Global Treasure Bank and Small & Median Industrial Development Bank are in the group of better than average banks whereas Ayeyarwaddy Bank, Co-operative Bank, Kanbawza Bank, Myanmar Oriental Bank and Myawaddy Bank fall into the category of average banks. |
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Thesis/dissertations | ||||||
Yangon University of Economics |