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Item

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Personality Traits, Emotional Intelligence and Organizational Citizenship Behavior of Employees in Shin Par Ku Hospital (Nan Than Su Su, 2022)

https://meral.edu.mm/records/8627
48a8a13b-f78d-4066-ac37-8749c3e9461f
3ccac627-45b2-4d11-ae34-ae720cf1cdf1
None
Name / File License Actions
Nan Nan Than Su Su, MBA II - 64, 24th Batch, (28-10-22).pdf (876 KB)
Publication type
Thesis
Upload type
Other
Title
Title Personality Traits, Emotional Intelligence and Organizational Citizenship Behavior of Employees in Shin Par Ku Hospital (Nan Than Su Su, 2022)
Language en
Publication date 2022-10-01
Authors
Nan Than Su Su
Description
The main objectives of this study are to examine the effect of personality traits on emotional intelligence and to analyze the effect of emotional intelligence on organizational citizenship behaviors of employees in Shin Par Ku Hospital who directly provide healthcare services to the patients. In this study, the primary data is collected from 78 employees who directly involve in offering healthcare services to patients by using the structured questionnaire designed with 5-point Linkert Scale. Secondary data is extracted from relevant textbooks, journals, international research papers, previous papers and internet websites. According to the results, among five personality traits, agreeableness, conscientiousness and extraversion have positive significant effect on emotional intelligence of employees and neuroticism has negative significant effect on it. Based on the results, among five factors of emotional intelligence, self-regulation and empathy have positive significant effect on organizational citizenship behavior at organizational level and individual level. Then, social skill has positive significant effect on organizational citizenship behavior at individual level. However self-awareness has negative significant effect on organizational citizenship behavior at organizational level and motivation has negative significant effect on organizational citizenship behavior at individual level. Therefore, Shin Par Ku Hospital should focus on agreeableness and conscientiousness personality traits in order to increase the level of emotional intelligence of employees and should focus on the skills of self-regulation and empathy of employees to enhance their organizational citizenship behavior.
Thesis/dissertations
Yangon University of Economics
Dr. Kay Thi Soe
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