-
RootNode
-
Co-operative College, Mandalay
-
Cooperative College, Phaunggyi
-
Co-operative University, Sagaing
-
Co-operative University, Thanlyin
-
Dagon University
-
Kyaukse University
-
Laquarware Technological college
-
Mandalay Technological University
-
Mandalay University of Distance Education
-
Mandalay University of Foreign Languages
-
Maubin University
-
Mawlamyine University
-
Meiktila University
-
Mohnyin University
-
Myanmar Institute of Information Technology
-
Myanmar Maritime University
-
National Management Degree College
-
Naypyitaw State Academy
-
Pathein University
-
Sagaing University
-
Sagaing University of Education
-
Taunggyi University
-
Technological University, Hmawbi
-
Technological University (Kyaukse)
-
Technological University Mandalay
-
University of Computer Studies, Mandalay
-
University of Computer Studies Maubin
-
University of Computer Studies, Meikhtila
-
University of Computer Studies Pathein
-
University of Computer Studies, Taungoo
-
University of Computer Studies, Yangon
-
University of Dental Medicine Mandalay
-
University of Dental Medicine, Yangon
-
University of Information Technology
-
University of Mandalay
-
University of Medicine 1
-
University of Medicine 2
-
University of Medicine Mandalay
-
University of Myitkyina
-
University of Public Health, Yangon
-
University of Veterinary Science
-
University of Yangon
-
West Yangon University
-
Yadanabon University
-
Yangon Technological University
-
Yangon University of Distance Education
-
Yangon University of Economics
-
Yangon University of Education
-
Yangon University of Foreign Languages
-
Yezin Agricultural University
-
New Index
-
Item
{"_buckets": {"deposit": "6714b486-406b-4e73-98ea-fea4541a2b61"}, "_deposit": {"created_by": 20, "id": "8616", "owner": "20", "owners": [20], "owners_ext": {"displayname": "", "username": ""}, "pid": {"revision_id": 0, "type": "depid", "value": "8616"}, "status": "published"}, "_oai": {"id": "oai:meral.edu.mm:recid/00008616", "sets": []}, "author_link": [], "control_number": "8616", "item_1583103067471": {"attribute_name": "Title", "attribute_value_mlt": [{"subitem_1551255647225": "The Effect of Healthcare Service Quality on Patient Satisfaction And Loyalty of Moe Kaung Treasure Hospital (Thein Zaw, 2022)", "subitem_1551255648112": "en"}]}, "item_1583103085720": {"attribute_name": "Description", "attribute_value_mlt": [{"interim": "The objectives of this study are to elaborate the effect of service quality dimensions on patient satisfaction of Moe Kaung Treasure Hospital and to examine the influence of patient satisfaction on patient loyalty of Moe Kaung Treasure Hospital. The data are collected from 360 patients with structured questionnaires with 5-point Likert scale. In the analysis of service quality, patient satisfaction and patient loyalty, the study focused on six dimensions; physical environment, customer-friendly environment, communication, privacy and safety, responsiveness, and affordability and accessibility. Descriptive statistics and regression analysis are used to analyze the data. The study found that the respondents have high perception in each dimensions of service quality. Among these dimensions, physical environment dimension and affordability and accessibility dimension are significantly influence on patient satisfaction. This analysis also indicates that customer satisfaction has significant effect on customer loyalty to Moe Kaung Treasure Hospital. The study recommends that the management of Moe Kaung Treasure Hospital should have to get patients trust by giving high quality services, showing respect for patients, concern for the health of their patients in order to increase the satisfaction of patients and their loyalty at the hospital."}]}, "item_1583103120197": {"attribute_name": "Files", "attribute_type": "file", "attribute_value_mlt": [{"accessrole": "open_access", "date": [{"dateType": "Available", "dateValue": "2022-12-30"}], "displaytype": "preview", "download_preview_message": "", "file_order": 0, "filename": "Thein Zaw, MBA, EMBA-II-49.pdf", "filesize": [{"value": "475 KB"}], "format": "application/pdf", "future_date_message": "", "is_thumbnail": false, "licensetype": "license_0", "mimetype": "application/pdf", "size": 475000.0, "url": {"url": "https://meral.edu.mm/record/8616/files/Thein Zaw, MBA, EMBA-II-49.pdf"}, "version_id": "33fed5cb-de83-4315-8278-652a8cd2b73d"}]}, "item_1583103233624": {"attribute_name": "Thesis/dissertations", "attribute_value_mlt": [{"subitem_awarding_university": "Yangon University of Economics", "subitem_supervisor(s)": [{"subitem_supervisor": "Dr. Than Thu Zar"}]}]}, "item_1583105942107": {"attribute_name": "Authors", "attribute_value_mlt": [{"subitem_authors": [{"subitem_authors_fullname": "Thein Zaw"}]}]}, "item_1583108359239": {"attribute_name": "Upload type", "attribute_value_mlt": [{"interim": "Other"}]}, "item_1583108428133": {"attribute_name": "Publication type", "attribute_value_mlt": [{"interim": "Thesis"}]}, "item_1583159729339": {"attribute_name": "Publication date", "attribute_value": "2022-11-01"}, "item_title": "The Effect of Healthcare Service Quality on Patient Satisfaction And Loyalty of Moe Kaung Treasure Hospital (Thein Zaw, 2022)", "item_type_id": "21", "owner": "20", "path": ["1582965660463"], "permalink_uri": "https://meral.edu.mm/records/8616", "pubdate": {"attribute_name": "Deposit date", "attribute_value": "2022-10-01"}, "publish_date": "2022-10-01", "publish_status": "0", "recid": "8616", "relation": {}, "relation_version_is_last": true, "title": ["The Effect of Healthcare Service Quality on Patient Satisfaction And Loyalty of Moe Kaung Treasure Hospital (Thein Zaw, 2022)"], "weko_shared_id": -1}
The Effect of Healthcare Service Quality on Patient Satisfaction And Loyalty of Moe Kaung Treasure Hospital (Thein Zaw, 2022)
https://meral.edu.mm/records/8616
https://meral.edu.mm/records/8616a76dbd00-4c81-49cf-a057-606f24bbffbf
6714b486-406b-4e73-98ea-fea4541a2b61
Name / File | License | Actions |
---|---|---|
Thein Zaw, MBA, EMBA-II-49.pdf (475 KB)
|
Publication type | ||||||
---|---|---|---|---|---|---|
Thesis | ||||||
Upload type | ||||||
Other | ||||||
Title | ||||||
Title | The Effect of Healthcare Service Quality on Patient Satisfaction And Loyalty of Moe Kaung Treasure Hospital (Thein Zaw, 2022) | |||||
Language | en | |||||
Publication date | 2022-11-01 | |||||
Authors | ||||||
Thein Zaw | ||||||
Description | ||||||
The objectives of this study are to elaborate the effect of service quality dimensions on patient satisfaction of Moe Kaung Treasure Hospital and to examine the influence of patient satisfaction on patient loyalty of Moe Kaung Treasure Hospital. The data are collected from 360 patients with structured questionnaires with 5-point Likert scale. In the analysis of service quality, patient satisfaction and patient loyalty, the study focused on six dimensions; physical environment, customer-friendly environment, communication, privacy and safety, responsiveness, and affordability and accessibility. Descriptive statistics and regression analysis are used to analyze the data. The study found that the respondents have high perception in each dimensions of service quality. Among these dimensions, physical environment dimension and affordability and accessibility dimension are significantly influence on patient satisfaction. This analysis also indicates that customer satisfaction has significant effect on customer loyalty to Moe Kaung Treasure Hospital. The study recommends that the management of Moe Kaung Treasure Hospital should have to get patients trust by giving high quality services, showing respect for patients, concern for the health of their patients in order to increase the satisfaction of patients and their loyalty at the hospital. | ||||||
Thesis/dissertations | ||||||
Yangon University of Economics | ||||||
Dr. Than Thu Zar |
239
176
views
downloads
Views | Downloads | |
---|---|---|
AR | 1 | |
AU | 5 | |
CA | 3 | |
DE | 12 | |
DZ | 1 | |
ES | 1 | |
GB | 1 | |
HK | 2 | |
IE | 2 | |
MM | 20 | |
NZ | 1 | |
TH | 2 | |
UNKNOWN | 6 | |
US | 181 | |
VN | 1 |