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  1. Yangon University of Economics
  2. Master of Business Administrations (MBA/EMBA)

The Effect of Brand Trust on Brand Loyaty of luojia Motorcycle Riders (San San Hlaing, 2022)

https://meral.edu.mm/records/8611
https://meral.edu.mm/records/8611
a1af7482-9ca1-4ebd-84b0-c619a0bd74d6
c3289de6-0963-4df8-bde1-b053f1032e41
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San San San Hlaing_EMBA-II-17_Batch 18th_Ygn.pdf (625 KB)
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Title
Title The Effect of Brand Trust on Brand Loyaty of luojia Motorcycle Riders (San San Hlaing, 2022)
Language en
Publication date 2022-10-01
Authors
San San Hlaing
Description
This study aims to examine the influencing factors on brand trust of riders towards
Luojia motorcycle and analyze the effect of brand trust on brand loyalty of Luojia
motorcycle riders. According to company’s sales records from July 2021 to July 2022, there
are 12,700 total customers at the selected four motorcycle showrooms in Bago Township.
373 riders are considered as sample population by using Raosoft sample formula. Structured
questionnaire with 5-point likert scale is used to collect primary data by personal interview,
phone conversation and Google Form. Multiple regression is applied to analyze the data.
According to the results, all brand characteristics significantly influence on brand trust of
Luojia motorcycle riders. Among those practices, brand reputation is the most effective
factor on brand trust. The results show that all company characteristics have significantly
effect on brand trust of Luojia motorcycle riders while perceived motive can be regarded
as the most effective factor. Regarding consumer-brand characteristics, all four
characteristics have significant effect on brand trust of Luojia motorcycle riders whereas
peer support can be regarded as the most effective factor on brand trust. It is suggested that
Luojia should build an ongoing relationship with riders and being responsive to their needs,
even long after they buy a motorcycle. Furthermore, the company should make labeling
with describing the features and service warranty. It should also give VIP member cards or
presents if Luojia riders bring new potential buyers. Finally, Luojia Myanmar should
conduct market survey regularly to find out the brand trust levels of the consumers. By
doing above measures, Luojia Myanmar can significantly improve brand trust and brand
loyalty of riders towards Luojia motorcycle brand.
Thesis/dissertations
Yangon University of Economics
Dr. Myint Thu Zar Ei
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