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Item

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Employee Engagement and Employee Performance at Mega Distribution Group (Naing Lin Htoon, 2022)

https://meral.edu.mm/records/8606
c1ee6130-953b-49f2-bb14-4e460acc9427
d3167bb5-d748-41c4-a55b-2258456b158e
None
Name / File License Actions
Naing Naing Lin Htoon EMBA Thesis -Original MMT.pdf (2.7 MB)
Publication type
Thesis
Upload type
Other
Title
Title Employee Engagement and Employee Performance at Mega Distribution Group (Naing Lin Htoon, 2022)
Language en
Publication date 2022-10-01
Authors
Naing Lin Htoon
Description
This study aims to analyze the effect of psychological capital and service climate on employee engagement at Omega Distribution Group Co., Ltd. It also investigate the moderating effect of job embeddedness on the relationship between psychological capital and employee engagement. Finally, it investigates the moderating effect of job embeddedness on the relationship between service climate and employee engagement and analyze the effect of employee engagement on employee performance at Omega Distribution Group Co., Ltd. Census sampling method is applied to collect the primary data from these 52 employees. Personal interview method is applied by using structured questionnaire. The study reveals that both psychological capital and service climate have the positive effect on employee engagement. Among those significant factors, service climate has more effect on employee engagement. The study also found that a partial positive moderating effect is observed where job embeddedness reinforces the positive relationship between psychological capital and employee engagement. Moreover, there is a complete positive moderating effect of job embeddedness, which strengthens the positive relationship between service climate and employee engagement. The study indicates that employee engagement has the positive effect on employee performance at Omega Distribution Group Co., Ltd. Specifically, employee engagement has the positive effect on both task performance and contextual performance. To promote employee engagement and job performance, Omega Distribution Group Co., Ltd should organize customer service teams based on regions to quick responding to the customers’ feedback and suggestions. For psychological capital, Omega Distribution Group Co., Ltd should help employees focus on their past successes, ideally those similar in nature to their current challenge. Finally, company should introduce flexible work arrangements to improve the work-life balance of the employees and reduce the stress.
Thesis/dissertations
Yangon University of Economics
Dr. Myint Myint Kyi
246
96
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