Index Link

  • RootNode
    • Co-operative College, Mandalay
    • Cooperative College, Phaunggyi
    • Co-operative University, Sagaing
    • Co-operative University, Thanlyin
    • Dagon University
    • Kyaukse University
    • Laquarware Technological college
    • Mandalay Technological University
    • Mandalay University of Distance Education
    • Mandalay University of Foreign Languages
    • Maubin University
    • Mawlamyine University
    • Meiktila University
    • Mohnyin University
    • Myanmar Institute of Information Technology
    • Myanmar Maritime University
    • National Management Degree College
    • Naypyitaw State Academy
    • Pathein University
    • Sagaing University
    • Sagaing University of Education
    • Taunggyi University
    • Technological University, Hmawbi
    • Technological University (Kyaukse)
    • Technological University Mandalay
    • University of Computer Studies, Mandalay
    • University of Computer Studies Maubin
    • University of Computer Studies, Meikhtila
    • University of Computer Studies Pathein
    • University of Computer Studies, Taungoo
    • University of Computer Studies, Yangon
    • University of Dental Medicine Mandalay
    • University of Dental Medicine, Yangon
    • University of Information Technology
    • University of Mandalay
    • University of Medicine 1
    • University of Medicine 2
    • University of Medicine Mandalay
    • University of Myitkyina
    • University of Public Health, Yangon
    • University of Veterinary Science
    • University of Yangon
    • West Yangon University
    • Yadanabon University
    • Yangon Technological University
    • Yangon University of Distance Education
    • Yangon University of Economics
    • Yangon University of Education
    • Yangon University of Foreign Languages
    • Yezin Agricultural University
    • New Index

Item

{"_buckets": {"deposit": "a467465f-cd33-4f48-bcb0-67ff11312370"}, "_deposit": {"created_by": 20, "id": "8585", "owner": "20", "owners": [20], "owners_ext": {"displayname": "", "username": ""}, "pid": {"revision_id": 0, "type": "depid", "value": "8585"}, "status": "published"}, "_oai": {"id": "oai:meral.edu.mm:recid/00008585", "sets": []}, "author_link": [], "control_number": "8585", "item_1583103067471": {"attribute_name": "Title", "attribute_value_mlt": [{"subitem_1551255647225": "A Study on Service Quality and Customers Satisfaction in Air Cargo Sector ( A Case Study on MCS and YACL CARGO Terminal) (Zaw Min, 2022)", "subitem_1551255648112": "en"}]}, "item_1583103085720": {"attribute_name": "Description", "attribute_value_mlt": [{"interim": "This study aims at examining customers’ satisfaction on service quality of\nservice providers in the air cargo sector and observing the current situation of air\ncargo sector in Myanmar. The data are collected with the questionnaire based on the\nservice quality dimensions from randomly selected 150 customers who are consigners\nand consignees. The result of the survey indicates that out of the five dimensions,\nresponsiveness is rated at the highest level (2.99), followed by assurance (2.98),\ntangibles (2.96), reliability and empathy (2.86) each. According to the survey data, it\nis found that the customers satisfy average level on service quality and they want to\nuse the service for the next time. According to the survey result, it is recommended\nthat service provider need to enhance and fulfil the service quality to meet the\ncustomer requirements."}]}, "item_1583103120197": {"attribute_name": "Files", "attribute_type": "file", "attribute_value_mlt": [{"accessrole": "open_access", "date": [{"dateType": "Available", "dateValue": "2022-12-29"}], "displaytype": "preview", "download_preview_message": "", "file_order": 0, "filename": "U Zaw Min, EMPA-77(18th Batch).pdf", "filesize": [{"value": "523 KB"}], "format": "application/pdf", "future_date_message": "", "is_thumbnail": false, "licensetype": "license_0", "mimetype": "application/pdf", "size": 523000.0, "url": {"url": "https://meral.edu.mm/record/8585/files/U Zaw Min, EMPA-77(18th Batch).pdf"}, "version_id": "2cc5cdd6-3768-4f4a-bb2f-71de2072a6ea"}]}, "item_1583103233624": {"attribute_name": "Thesis/dissertations", "attribute_value_mlt": [{"subitem_awarding_university": "Yangon University of Economics", "subitem_supervisor(s)": [{"subitem_supervisor": "Dr. Thet Mon Soe"}]}]}, "item_1583105942107": {"attribute_name": "Authors", "attribute_value_mlt": [{"subitem_authors": [{"subitem_authors_fullname": "Zaw Min"}]}]}, "item_1583108359239": {"attribute_name": "Upload type", "attribute_value_mlt": [{"interim": "Other"}]}, "item_1583108428133": {"attribute_name": "Publication type", "attribute_value_mlt": [{"interim": "Thesis"}]}, "item_1583159729339": {"attribute_name": "Publication date", "attribute_value": "2022-10-01"}, "item_title": "A Study on Service Quality and Customers Satisfaction in Air Cargo Sector ( A Case Study on MCS and YACL CARGO Terminal) (Zaw Min, 2022)", "item_type_id": "21", "owner": "20", "path": ["1582965722087"], "permalink_uri": "https://meral.edu.mm/records/8585", "pubdate": {"attribute_name": "Deposit date", "attribute_value": "2022-12-29"}, "publish_date": "2022-12-29", "publish_status": "0", "recid": "8585", "relation": {}, "relation_version_is_last": true, "title": ["A Study on Service Quality and Customers Satisfaction in Air Cargo Sector ( A Case Study on MCS and YACL CARGO Terminal) (Zaw Min, 2022)"], "weko_shared_id": -1}

A Study on Service Quality and Customers Satisfaction in Air Cargo Sector ( A Case Study on MCS and YACL CARGO Terminal) (Zaw Min, 2022)

https://meral.edu.mm/records/8585
a8a001db-d438-4fb6-bd42-cf5e97221ba8
a467465f-cd33-4f48-bcb0-67ff11312370
None
Name / File License Actions
U U Zaw Min, EMPA-77(18th Batch).pdf (523 KB)
Publication type
Thesis
Upload type
Other
Title
Title A Study on Service Quality and Customers Satisfaction in Air Cargo Sector ( A Case Study on MCS and YACL CARGO Terminal) (Zaw Min, 2022)
Language en
Publication date 2022-10-01
Authors
Zaw Min
Description
This study aims at examining customers’ satisfaction on service quality of
service providers in the air cargo sector and observing the current situation of air
cargo sector in Myanmar. The data are collected with the questionnaire based on the
service quality dimensions from randomly selected 150 customers who are consigners
and consignees. The result of the survey indicates that out of the five dimensions,
responsiveness is rated at the highest level (2.99), followed by assurance (2.98),
tangibles (2.96), reliability and empathy (2.86) each. According to the survey data, it
is found that the customers satisfy average level on service quality and they want to
use the service for the next time. According to the survey result, it is recommended
that service provider need to enhance and fulfil the service quality to meet the
customer requirements.
Thesis/dissertations
Yangon University of Economics
Dr. Thet Mon Soe
0
0
views
downloads
Views Downloads

Export

OAI-PMH
  • OAI-PMH DublinCore
Other Formats