MERAL Myanmar Education Research and Learning Portal
Item
{"_buckets": {"deposit": "a467465f-cd33-4f48-bcb0-67ff11312370"}, "_deposit": {"created_by": 20, "id": "8585", "owner": "20", "owners": [20], "owners_ext": {"displayname": "", "username": ""}, "pid": {"revision_id": 0, "type": "depid", "value": "8585"}, "status": "published"}, "_oai": {"id": "oai:meral.edu.mm:recid/00008585", "sets": []}, "author_link": [], "control_number": "8585", "item_1583103067471": {"attribute_name": "Title", "attribute_value_mlt": [{"subitem_1551255647225": "A Study on Service Quality and Customers Satisfaction in Air Cargo Sector ( A Case Study on MCS and YACL CARGO Terminal) (Zaw Min, 2022)", "subitem_1551255648112": "en"}]}, "item_1583103085720": {"attribute_name": "Description", "attribute_value_mlt": [{"interim": "This study aims at examining customers’ satisfaction on service quality of\nservice providers in the air cargo sector and observing the current situation of air\ncargo sector in Myanmar. The data are collected with the questionnaire based on the\nservice quality dimensions from randomly selected 150 customers who are consigners\nand consignees. The result of the survey indicates that out of the five dimensions,\nresponsiveness is rated at the highest level (2.99), followed by assurance (2.98),\ntangibles (2.96), reliability and empathy (2.86) each. According to the survey data, it\nis found that the customers satisfy average level on service quality and they want to\nuse the service for the next time. According to the survey result, it is recommended\nthat service provider need to enhance and fulfil the service quality to meet the\ncustomer requirements."}]}, "item_1583103120197": {"attribute_name": "Files", "attribute_type": "file", "attribute_value_mlt": [{"accessrole": "open_access", "date": [{"dateType": "Available", "dateValue": "2022-12-29"}], "displaytype": "preview", "download_preview_message": "", "file_order": 0, "filename": "U Zaw Min, EMPA-77(18th Batch).pdf", "filesize": [{"value": "523 KB"}], "format": "application/pdf", "future_date_message": "", "is_thumbnail": false, "licensetype": "license_0", "mimetype": "application/pdf", "size": 523000.0, "url": {"url": "https://meral.edu.mm/record/8585/files/U Zaw Min, EMPA-77(18th Batch).pdf"}, "version_id": "2cc5cdd6-3768-4f4a-bb2f-71de2072a6ea"}]}, "item_1583103233624": {"attribute_name": "Thesis/dissertations", "attribute_value_mlt": [{"subitem_awarding_university": "Yangon University of Economics", "subitem_supervisor(s)": [{"subitem_supervisor": "Dr. Thet Mon Soe"}]}]}, "item_1583105942107": {"attribute_name": "Authors", "attribute_value_mlt": [{"subitem_authors": [{"subitem_authors_fullname": "Zaw Min"}]}]}, "item_1583108359239": {"attribute_name": "Upload type", "attribute_value_mlt": [{"interim": "Other"}]}, "item_1583108428133": {"attribute_name": "Publication type", "attribute_value_mlt": [{"interim": "Thesis"}]}, "item_1583159729339": {"attribute_name": "Publication date", "attribute_value": "2022-10-01"}, "item_title": "A Study on Service Quality and Customers Satisfaction in Air Cargo Sector ( A Case Study on MCS and YACL CARGO Terminal) (Zaw Min, 2022)", "item_type_id": "21", "owner": "20", "path": ["1582965722087"], "permalink_uri": "https://meral.edu.mm/records/8585", "pubdate": {"attribute_name": "Deposit date", "attribute_value": "2022-12-29"}, "publish_date": "2022-12-29", "publish_status": "0", "recid": "8585", "relation": {}, "relation_version_is_last": true, "title": ["A Study on Service Quality and Customers Satisfaction in Air Cargo Sector ( A Case Study on MCS and YACL CARGO Terminal) (Zaw Min, 2022)"], "weko_shared_id": -1}
A Study on Service Quality and Customers Satisfaction in Air Cargo Sector ( A Case Study on MCS and YACL CARGO Terminal) (Zaw Min, 2022)
https://meral.edu.mm/records/8585
https://meral.edu.mm/records/8585a8a001db-d438-4fb6-bd42-cf5e97221ba8
a467465f-cd33-4f48-bcb0-67ff11312370
Name / File | License | Actions |
---|---|---|
![]() |
Publication type | ||||||
---|---|---|---|---|---|---|
Thesis | ||||||
Upload type | ||||||
Other | ||||||
Title | ||||||
Title | A Study on Service Quality and Customers Satisfaction in Air Cargo Sector ( A Case Study on MCS and YACL CARGO Terminal) (Zaw Min, 2022) | |||||
Language | en | |||||
Publication date | 2022-10-01 | |||||
Authors | ||||||
Zaw Min | ||||||
Description | ||||||
This study aims at examining customers’ satisfaction on service quality of service providers in the air cargo sector and observing the current situation of air cargo sector in Myanmar. The data are collected with the questionnaire based on the service quality dimensions from randomly selected 150 customers who are consigners and consignees. The result of the survey indicates that out of the five dimensions, responsiveness is rated at the highest level (2.99), followed by assurance (2.98), tangibles (2.96), reliability and empathy (2.86) each. According to the survey data, it is found that the customers satisfy average level on service quality and they want to use the service for the next time. According to the survey result, it is recommended that service provider need to enhance and fulfil the service quality to meet the customer requirements. |
||||||
Thesis/dissertations | ||||||
Yangon University of Economics | ||||||
Dr. Thet Mon Soe |