{"_buckets": {"deposit": "08c32edb-6c87-4402-ae18-01f6d65ee0e0"}, "_deposit": {"created_by": 20, "id": "8585", "owner": "20", "owners": [20], "owners_ext": {"displayname": "", "username": ""}, "pid": {"revision_id": 0, "type": "depid", "value": "8585"}, "status": "published"}, "_oai": {"id": "oai:meral.edu.mm:recid/00008585"}, "author_link": [], "item_1583103067471": {"attribute_name": "Title", "attribute_value_mlt": [{"subitem_1551255647225": "A Study on Service Quality and Customers Satisfaction in Air Cargo Sector ( A Case Study on MCS and YACL CARGO Terminal)", "subitem_1551255648112": "en"}]}, "item_1583103085720": {"attribute_name": "Description", "attribute_value_mlt": [{"interim": "This study aims at examining customers’ satisfaction on service quality of\nservice providers in the air cargo sector and observing the current situation of air\ncargo sector in Myanmar. The data are collected with the questionnaire based on the\nservice quality dimensions from randomly selected 150 customers who are consigners\nand consignees. The result of the survey indicates that out of the five dimensions,\nresponsiveness is rated at the highest level (2.99), followed by assurance (2.98),\ntangibles (2.96), reliability and empathy (2.86) each. According to the survey data, it\nis found that the customers satisfy average level on service quality and they want to\nuse the service for the next time. According to the survey result, it is recommended\nthat service provider need to enhance and fulfil the service quality to meet the\ncustomer requirements."}]}, "item_1583103120197": {"attribute_name": "Files", "attribute_type": "file", "attribute_value_mlt": [{"accessrole": "open_access", "date": [{"dateType": "Available", "dateValue": "2022-12-29"}], "displaytype": "preview", "download_preview_message": "", "file_order": 0, "filename": "U Zaw Min, EMPA-77(18th Batch).pdf", "filesize": [{"value": "523 KB"}], "format": "application/pdf", "future_date_message": "", "is_thumbnail": false, "licensetype": "license_0", "mimetype": "application/pdf", "size": 523000.0, "url": {"url": "https://meral.edu.mm/record/8585/files/U Zaw Min, EMPA-77(18th Batch).pdf"}, "version_id": "dcee83d0-8aeb-4cb5-ab7a-bde6e8196f06"}]}, "item_1583103233624": {"attribute_name": "Thesis/dissertations", "attribute_value_mlt": [{"subitem_awarding_university": "Yangon University of Economics", "subitem_supervisor(s)": [{"subitem_supervisor": "Dr. Thet Mon Soe"}]}]}, "item_1583105942107": {"attribute_name": "Authors", "attribute_value_mlt": [{"subitem_authors": [{"subitem_authors_fullname": "Zaw Min"}]}]}, "item_1583108359239": {"attribute_name": "Upload type", "attribute_value_mlt": [{"interim": "Other"}]}, "item_1583108428133": {"attribute_name": "Publication type", "attribute_value_mlt": [{"interim": "Thesis"}]}, "item_1583159729339": {"attribute_name": "Publication date", "attribute_value": "2022-10-01"}, "item_title": "A Study on Service Quality and Customers Satisfaction in Air Cargo Sector ( A Case Study on MCS and YACL CARGO Terminal)", "item_type_id": "21", "owner": "20", "path": ["1582965722087"], "permalink_uri": "https://meral.edu.mm/records/8585", "pubdate": {"attribute_name": "Deposit date", "attribute_value": "2022-12-29"}, "publish_date": "2022-12-29", "publish_status": "0", "recid": "8585", "relation": {}, "relation_version_is_last": true, "title": ["A Study on Service Quality and Customers Satisfaction in Air Cargo Sector ( A Case Study on MCS and YACL CARGO Terminal)"], "weko_shared_id": -1}