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  1. Yangon University of Economics
  2. Master of Banking and Finance (MBF/EMBF)

Social Media Marketing Activities, Brand Equity and Customer Trust in KBZ Bank

https://meral.edu.mm/records/8514
https://meral.edu.mm/records/8514
e9cebbbb-6deb-4494-8117-14bf2b2a5f43
2721666e-3176-4f9f-89eb-e79269e996d4
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Sandi Sandi Chit Su Win, Roll No.60, MBF(Day) 2nd Batch, 21-10-2022.pdf (552 KB)
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Title
Title Social Media Marketing Activities, Brand Equity and Customer Trust in KBZ Bank
Language en
Publication date 2022-10-01
Authors
Sandi Chit Su Win
Description
The aim of this research is to examine the social media marketing activities,
brand equity and customer trust in KBZ Bank. In addition, it has been aimed to analyze
the effect of brand equity on customer trust in this research. The research used the
descriptive method to explore the influencing factors of social media marketing. The
primary data was collected via online questionnaires shared on social media from 384
respondents of KBZ Bank’s products with applying simple random sampling method.
The framework of the research has five influencing factors in term of entertainment,
interaction, trendiness, advertisement and e-word of mouth. As a result of the analysis,
interaction, advertisement and e-word of mouth factors have been found as significant
on brand equity. In addition, it has been found out that brand equity has a significant
effect on customer trust. However, the entertainment and trendiness factors were not
significant on brand equity. The findings suggested that social media marketing
activities adopted by KBZ Bank should focus on the entertainment and trendiness
factors. Moreover, KBZ Bank need to focusing and investing more on the social media
marketing since it is cost effective and the bank resist longer with great marketing
efforts in this banking industry. This study contributes more towards the performance
outcome of the organizational and thus achieve the strategic goal of the KBZ Bank.
Thesis/dissertations
Yangon University of Economics
Dr. Tin Tin Htwe
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