Log in
Language:

MERAL Myanmar Education Research and Learning Portal

  • Top
  • Universities
  • Ranking
To
lat lon distance
To

Field does not validate



Index Link

Index Tree

Please input email address.

WEKO

One fine body…

WEKO

One fine body…

Item

{"_buckets": {"deposit": "e1c7b1fb-3c89-46e9-bc6d-a0aaefb1966e"}, "_deposit": {"created_by": 20, "id": "8502", "owner": "20", "owners": [20], "owners_ext": {"displayname": "", "username": ""}, "pid": {"revision_id": 0, "type": "depid", "value": "8502"}, "status": "published"}, "_oai": {"id": "oai:meral.edu.mm:recid/00008502", "sets": ["1582963436320"]}, "author_link": [], "control_number": "8502", "item_1583103067471": {"attribute_name": "Title", "attribute_value_mlt": [{"subitem_1551255647225": "Corporate Social Responsibility of Customer Loyalty at CB Bank: The Mediating Role of Brand Image ( Ei Thandar Phyo, 2022)", "subitem_1551255648112": "en"}]}, "item_1583103085720": {"attribute_name": "Description", "attribute_value_mlt": [{"interim": "The purpose of the study is to identify the effect of corporate social\nresponsibility of CB Bank on customer loyalty through mediating role of brand\nimage. Study focuses on the economic responsibility, ethical responsibility, legal\nresponsibility, philanthropic responsibility, as CSR dimensions which effect on\ncustomer trust and customer loyalty. Structured questionnaire was applied for primary\ndata collection. Data is collected based on 172 numbers of respondents who are\nemployees of CB Bank. Required sample size was collected by simple randomly\nsampling method. By the use of descriptive research method, study explores the\nvariables of economic responsibility, ethical responsibility, legal responsibility, and\nphilanthropic responsibility as important CSR responsibility relating to brand image\nand customer loyalty of CB Bank. Regression analysis explains the strong variation of\nbrand image by the effect of CSR responsibility. Apart from ethical factor, economic,\nlegal and philanthropic responsibility have significant variation on brand image. In the\nanalysis of CSR activities on customer loyalty variable the regression analysis\nexplores the significant effect of economic and philanthropic variables on bank\ncustomer loyalty. The regression analyses explain the strong variation of brand image\nand customer loyalty by the effect of philanthropic responsibility of CB Bank. Study\nfinds out that the brand image of CB Bank has partially mediating effect on the\nrelationship between CSR activity and customer loyalty because the relationship still\nexists between CSR activity and customer loyalty."}]}, "item_1583103120197": {"attribute_name": "Files", "attribute_type": "file", "attribute_value_mlt": [{"accessrole": "open_access", "date": [{"dateType": "Available", "dateValue": "2022-12-24"}], "displaytype": "preview", "download_preview_message": "", "file_order": 0, "filename": "Ei Thandar Phyo, Roll No.16, MBF(Day) 2nd Batch,21-10-2022.pdf", "filesize": [{"value": "355 KB"}], "format": "application/pdf", "future_date_message": "", "is_thumbnail": false, "licensetype": "license_0", "mimetype": "application/pdf", "size": 355000.0, "url": {"url": "https://meral.edu.mm/record/8502/files/Ei Thandar Phyo, Roll No.16, MBF(Day) 2nd Batch,21-10-2022.pdf"}, "version_id": "8ac94299-7099-49b9-8aa5-67b55f89269b"}]}, "item_1583103233624": {"attribute_name": "Thesis/dissertations", "attribute_value_mlt": [{"subitem_awarding_university": "Yangon University of Economics", "subitem_supervisor(s)": [{"subitem_supervisor": "Dr. Tin Tin Htwe"}]}]}, "item_1583105942107": {"attribute_name": "Authors", "attribute_value_mlt": [{"subitem_authors": [{"subitem_authors_fullname": "Ei Thandar Phyo"}]}]}, "item_1583108359239": {"attribute_name": "Upload type", "attribute_value_mlt": [{"interim": "Other"}]}, "item_1583108428133": {"attribute_name": "Publication type", "attribute_value_mlt": [{"interim": "Thesis"}]}, "item_1583159729339": {"attribute_name": "Publication date", "attribute_value": "2022-10-01"}, "item_title": "Corporate Social Responsibility of Customer Loyalty at CB Bank: The Mediating Role of Brand Image ( Ei Thandar Phyo, 2022)", "item_type_id": "21", "owner": "20", "path": ["1582963436320", "1582965701379"], "permalink_uri": "https://meral.edu.mm/records/8502", "pubdate": {"attribute_name": "Deposit date", "attribute_value": "2022-12-24"}, "publish_date": "2022-12-24", "publish_status": "0", "recid": "8502", "relation": {}, "relation_version_is_last": true, "title": ["Corporate Social Responsibility of Customer Loyalty at CB Bank: The Mediating Role of Brand Image ( Ei Thandar Phyo, 2022)"], "weko_shared_id": -1}
  1. Yangon University of Economics
  1. Yangon University of Economics
  2. Master of Banking and Finance (MBF/EMBF)

Corporate Social Responsibility of Customer Loyalty at CB Bank: The Mediating Role of Brand Image ( Ei Thandar Phyo, 2022)

https://meral.edu.mm/records/8502
https://meral.edu.mm/records/8502
4b05ac6b-89f0-446e-b8e8-df64b6e19b5b
e1c7b1fb-3c89-46e9-bc6d-a0aaefb1966e
None
Preview
Name / File License Actions
Ei Ei Thandar Phyo, Roll No.16, MBF(Day) 2nd Batch,21-10-2022.pdf (355 KB)
license.icon
Publication type
Thesis
Upload type
Other
Title
Title Corporate Social Responsibility of Customer Loyalty at CB Bank: The Mediating Role of Brand Image ( Ei Thandar Phyo, 2022)
Language en
Publication date 2022-10-01
Authors
Ei Thandar Phyo
Description
The purpose of the study is to identify the effect of corporate social
responsibility of CB Bank on customer loyalty through mediating role of brand
image. Study focuses on the economic responsibility, ethical responsibility, legal
responsibility, philanthropic responsibility, as CSR dimensions which effect on
customer trust and customer loyalty. Structured questionnaire was applied for primary
data collection. Data is collected based on 172 numbers of respondents who are
employees of CB Bank. Required sample size was collected by simple randomly
sampling method. By the use of descriptive research method, study explores the
variables of economic responsibility, ethical responsibility, legal responsibility, and
philanthropic responsibility as important CSR responsibility relating to brand image
and customer loyalty of CB Bank. Regression analysis explains the strong variation of
brand image by the effect of CSR responsibility. Apart from ethical factor, economic,
legal and philanthropic responsibility have significant variation on brand image. In the
analysis of CSR activities on customer loyalty variable the regression analysis
explores the significant effect of economic and philanthropic variables on bank
customer loyalty. The regression analyses explain the strong variation of brand image
and customer loyalty by the effect of philanthropic responsibility of CB Bank. Study
finds out that the brand image of CB Bank has partially mediating effect on the
relationship between CSR activity and customer loyalty because the relationship still
exists between CSR activity and customer loyalty.
Thesis/dissertations
Yangon University of Economics
Dr. Tin Tin Htwe
Back
0
0
views
downloads
See details
Views Downloads

Versions

Ver.1 2022-12-24 05:58:00.746759
Show All versions

Share

Mendeley Twitter Facebook Print Addthis

Export

OAI-PMH
  • OAI-PMH DublinCore
Other Formats
  • JSON

Confirm


Back to MERAL


Back to MERAL