{"_buckets": {"deposit": "080faf8b-9888-4be3-b9af-80556578654d"}, "_deposit": {"created_by": 20, "id": "8489", "owner": "20", "owners": [20], "owners_ext": {"displayname": "", "username": ""}, "pid": {"revision_id": 0, "type": "depid", "value": "8489"}, "status": "published"}, "_oai": {"id": "oai:meral.edu.mm:recid/00008489", "sets": ["1582963436320"]}, "author_link": [], "control_number": "8489", "item_1583103067471": {"attribute_name": "Title", "attribute_value_mlt": [{"subitem_1551255647225": "Customer Satisfaction and Customer Trust Towards Internet Banking of CB Bank ( Kyaw Kyaw Khaing, 2022)", "subitem_1551255648112": "en"}]}, "item_1583103085720": {"attribute_name": "Description", "attribute_value_mlt": [{"interim": "This study focuses on customer satisfaction and customer trust towards the\ninternet banking of CB Bank. The main objectives of the study are to examine the factors\ninfluencing customer satisfaction in Internet Banking of CB Bank and to analyze the\neffect of customer satisfaction on customer trust in Internet Banking of CB Bank.\nDescriptive and quantitative research method are utilized. Both primary and secondary\ndata are used in this study. To get primary data 150 clients and bank managers are also\ninterviewed with structure questionnaires. Secondary data are obtained from previous\nresearch papers, relevant journals, published textbooks, articles, and websites. As part of\nthe evaluation process. internet banking website quality and bank service quality are\nsignificant influencing customer satisfaction. Among two factors, service quality has high\ninfluence on customer satisfaction. Another finding was that customer satisfaction has\nsignificant effect of customer trust in internet banking services. Banks are more need to\nlink social media networks and financial information on their internet banking websites."}]}, "item_1583103120197": {"attribute_name": "Files", "attribute_type": "file", "attribute_value_mlt": [{"accessrole": "open_access", "date": [{"dateType": "Available", "dateValue": "2022-12-15"}], "displaytype": "preview", "download_preview_message": "", "file_order": 0, "filename": "Kyaw Kyaw Khaing, MBF , Roll No. 34,11.10.2022.pdf", "filesize": [{"value": "1.2 MB"}], "format": "application/pdf", "future_date_message": "", "is_thumbnail": false, "licensetype": "license_0", "mimetype": "application/pdf", "size": 1200000.0, "url": {"url": "https://meral.edu.mm/record/8489/files/Kyaw Kyaw Khaing, MBF , Roll No. 34,11.10.2022.pdf"}, "version_id": "54aa4b93-76be-4c50-90ca-ec013d97a05b"}]}, "item_1583103233624": {"attribute_name": "Thesis/dissertations", "attribute_value_mlt": [{"subitem_awarding_university": "Yangon University of Economics", "subitem_supervisor(s)": [{"subitem_supervisor": "Dr. Aye Thu Htun"}]}]}, "item_1583105942107": {"attribute_name": "Authors", "attribute_value_mlt": [{"subitem_authors": [{"subitem_authors_fullname": "Kyaw Kyaw Khaing"}]}]}, "item_1583108359239": {"attribute_name": "Upload type", "attribute_value_mlt": [{"interim": "Other"}]}, "item_1583108428133": {"attribute_name": "Publication type", "attribute_value_mlt": [{"interim": "Thesis"}]}, "item_1583159729339": {"attribute_name": "Publication date", "attribute_value": "2022-10-01"}, "item_title": "Customer Satisfaction and Customer Trust Towards Internet Banking of CB Bank ( Kyaw Kyaw Khaing, 2022)", "item_type_id": "21", "owner": "20", "path": ["1582963436320", "1582965701379"], "permalink_uri": "https://meral.edu.mm/records/8489", "pubdate": {"attribute_name": "Deposit date", "attribute_value": "2022-12-15"}, "publish_date": "2022-12-15", "publish_status": "0", "recid": "8489", "relation": {}, "relation_version_is_last": true, "title": ["Customer Satisfaction and Customer Trust Towards Internet Banking of CB Bank ( Kyaw Kyaw Khaing, 2022)"], "weko_shared_id": -1}