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Item

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Public Bus Transportation in Yangon City (A Case Study of Passengers' Satisfaction on Yangon Bus Services YBS) (Khin Sandi Kyaw, 2022)

https://meral.edu.mm/records/8324
13071ea4-66e1-480b-942a-04110c04eafb
0998eab0-d056-4dd7-a023-a9221291620f
None
Name / File License Actions
Khin Khin Sandi Kyaw, M.Econ(Eco)-1,.pdf (654 KB)
Publication type
Thesis
Upload type
Other
Title
Title Public Bus Transportation in Yangon City (A Case Study of Passengers' Satisfaction on Yangon Bus Services YBS) (Khin Sandi Kyaw, 2022)
Language en
Publication date 2022-09-01
Authors
Khin Sandi Kyaw
Description
This study emphasizes public bus transportation, especially Yangon Bus
Services (YBS). The objective of the study is to examine the passengers' satisfaction
with bus travelers and to explore the relationship between overall satisfaction and five
variables. In this study, 160 respondents from Yangon University of Economics in the
Western District were surveyed using snowball methods. Passenger satisfaction is
measured on a Five-Point-Likert-Scale using quantitative data analysis. Overall
satisfaction of bus passengers among five factors (bus stop, bus drivers, buses, payment
system, and bus routes) is mostly neutral. Overall satisfaction and five factors related
to public bus transportation are positively correlated and statistically significant,
according to the correlation analysis's findings. Yangon Bus Service (YBS) authorities
should address the needs of the YBS system and work to improve the quality and
maintenance of the buses in order to make it a better bus system. This study was
compiled with the aim of making an improved bus system in the future.
Thesis/dissertations
Yangon University of Economics
Dr. Sandar
0
0
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