{"_buckets": {"deposit": "32e3ea8a-9865-49bd-97b4-2ec8780f751f"}, "_deposit": {"created_by": 143, "id": "8302", "owner": "143", "owners": [143], "owners_ext": {"displayname": "", "username": ""}, "pid": {"revision_id": 0, "type": "depid", "value": "8302"}, "status": "published"}, "_oai": {"id": "oai:meral.edu.mm:recid/00008302"}, "author_link": [], "item_1583103067471": {"attribute_name": "Title", "attribute_value_mlt": [{"subitem_1551255647225": "Measuring Customer Service in Sitagu Ayudana Hospital , Sagaing Hills, Sagaing, Myanmar", "subitem_1551255648112": "en"}]}, "item_1583103085720": {"attribute_name": "Description", "attribute_value_mlt": [{"interim": "This study measures service quality management in Sitagu Ayuda Hospital, Sagging Hill, Sagaing. This was done by determining the current standard of  ervice quality management, identifying the gap between the value and the satisfaction of the service quality dimensions. Following a literature study the mpirical research employed a tailor-made 37-iteam questionnaire to collected data across seven sections, namely: premises/ employees, doctors’ medical services, admissions, meals and rooms. A satisfactory response rate of 78% was obtained. The analysis included the demographic profile, reliability of the  ata (Cranach alpha coefficients), exploratory factor analysis and descriptive statistics. The results showed that satisfactory levels of service existing (in  xcess of 80%), management needs to focus on the factors highlighted during the study, with proper maintenance and improvement of the appearance of  he facility and providing training to personnel to promote patient relationships. This would provide management with knowledge to address possible shortfalls and improve the level of service quality across the private health sector."}]}, "item_1583103108160": {"attribute_name": "Keywords", "attribute_value_mlt": [{"interim": "service quality"}, {"interim": "Cranach alpha coefficients"}, {"interim": "exploratory factor analysis"}]}, "item_1583103120197": {"attribute_name": "Files", "attribute_type": "file", "attribute_value_mlt": [{"accessrole": "open_access", "date": [{"dateType": "Available", "dateValue": "2022-08-30"}], "displaytype": "preview", "download_preview_message": "", "file_order": 0, "filename": "Thin Lei Kyi.pdf", "filesize": [{"value": "125 KB"}], "format": "application/pdf", "future_date_message": "", "is_thumbnail": false, "licensetype": "license_0", "mimetype": "application/pdf", "size": 125000.0, "url": {"url": "https://meral.edu.mm/record/8302/files/Thin Lei Kyi.pdf"}, "version_id": "2ea75083-baf0-4228-a370-81814ea3d641"}]}, "item_1583103131163": {"attribute_name": "Journal articles", "attribute_value_mlt": [{"subitem_issue": "Co-operative University, Sagaing", "subitem_journal_title": "Co-operative University, Sagaing, Research Journal 2017", "subitem_pages": "64-82"}]}, "item_1583105942107": {"attribute_name": "Authors", "attribute_value_mlt": [{"subitem_authors": [{"subitem_authors_fullname": "Thin Lei Kyi1"}]}]}, "item_1583108359239": {"attribute_name": "Upload type", "attribute_value_mlt": [{"interim": "Publication"}]}, "item_1583108428133": {"attribute_name": "Publication type", "attribute_value_mlt": [{"interim": "Journal article"}]}, "item_1583159729339": {"attribute_name": "Publication date", "attribute_value": "2017-02-01"}, "item_title": "Measuring Customer Service in Sitagu Ayudana Hospital , Sagaing Hills, Sagaing, Myanmar", "item_type_id": "21", "owner": "143", "path": ["1607960099348", "1608147521698"], "permalink_uri": "https://meral.edu.mm/records/8302", "pubdate": {"attribute_name": "Deposit date", "attribute_value": "2017-02-01"}, "publish_date": "2017-02-01", "publish_status": "0", "recid": "8302", "relation": {}, "relation_version_is_last": true, "title": ["Measuring Customer Service in Sitagu Ayudana Hospital , Sagaing Hills, Sagaing, Myanmar"], "weko_shared_id": -1}