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Customization and Customer Loyalty at Kay Fashing and Febric House(Thazin Maung, 2022)

https://meral.edu.mm/records/8232
96fdba5f-0698-412b-9ed7-7ae2ff37a720
06fedeac-b713-4a85-ad72-aab406b50711
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Thazin Thazin Maung,EMBAII-39, 17th. Bt..pdf (627 KB)
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Thesis
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Title
Title Customization and Customer Loyalty at Kay Fashing and Febric House(Thazin Maung, 2022)
Language en
Publication date 2022-04-01
Authors
Thazin Maung
Description
This study analyzes how customization can affect customer trust which in turn leads
to customer loyalty. The objectives of this study are to analyze the effect of customization
on customer trust on KAY Fashion and Fabric House and the effect of customer loyalty at
KAY Fashion and Fabric House. In the context of customization, this research focuses on
product/service offering adaptation and employees’ adaptive behavior. In this study, linear
regression method is applied, and primary data are collected from member customers of
total 112 member customers who have been buying fashion materials, fabrics products and
design services from KAY Fashion and Fabric House. Secondary data are collected from
published thesis, research papers, reference book, internet websites and academic journals.
The study found that both product/service offering adaptation and employees adaptation
behavior of customization are positively influenced on the customer trust. The results also
indicate that customer trust affects customer loyalty.
Thesis/dissertations
Yangon University of Economics
Dr. Thin Nwe Oo
0
0
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