MERAL Myanmar Education Research and Learning Portal
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Marketing Mix, Perceived Quality and Loyalty of Skynet Viewers(Kyaw Moe Hein, 2022)
https://meral.edu.mm/records/8213
https://meral.edu.mm/records/8213c8fb222a-c555-44f0-ab47-31a5b08e75a0
cff27991-4fae-4dbf-b2df-428cb2ada169
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Kyaw Moe Hein,EMBAII-9, 17th. Bt..pdf (853 KB)
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Title | ||||||
Title | Marketing Mix, Perceived Quality and Loyalty of Skynet Viewers(Kyaw Moe Hein, 2022) | |||||
Language | en | |||||
Publication date | 2022-03-01 | |||||
Authors | ||||||
Kyaw Moe Hein | ||||||
Description | ||||||
This study is conducted with two main objectives: to examine the effect of marketing mix practices on perceived quality, and the effect of perceived quality on the loyalty of viewers towards the Skynet Pay-TV channel. The primary data are collected from 436 Skynet viewers. A simple random sampling method is applied. An online survey is conducted by sending structured questionnaires to selected viewers. Descriptive analysis and multiple linear regression analysis are conducted for data analysis. From descriptive analysis, most of the respondent Skynet viewers strongly agreed that Skynet has been conducting good marketing practices in its product and services, pricing, distribution, and promotion. They also positively believed that they are receiving good qualities concerning the functions and technical performance of Skynet. Thus, their loyalty is strong to Skynet. Regression analysis also proved that the price and promotion of Skynet have a high impact on buyer perception towards both functional and technical qualities of Skynet. These qualities are influencing their loyalty to the Skynet Pay-TV channel. Thus, the Skynet top management needs to emphasize their pricing strategies not only to attract new buyers but also to retain the existing customers. They also should upgrade their promotion strategies to transfer some viewers (who are watching Skynet without purchase on their own) into owner-viewers. Skynet also must retain existing qualities by function and technical service for keeping the current loyalty of buyers because the analysis shows that there is a positive relationship between these qualities and the loyalty of Skynet customers. |
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Thesis/dissertations | ||||||
Yangon University of Economics | ||||||
Dr. Myint Myint Kyi |