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  1. Yangon University of Economics
  2. Master of Business Administrations (MBA/EMBA)

Marketing Mix, Perceived Quality and Loyalty of Skynet Viewers(Kyaw Moe Hein, 2022)

https://meral.edu.mm/records/8213
https://meral.edu.mm/records/8213
c8fb222a-c555-44f0-ab47-31a5b08e75a0
cff27991-4fae-4dbf-b2df-428cb2ada169
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Kyaw Kyaw Moe Hein,EMBAII-9, 17th. Bt..pdf (853 KB)
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Title
Title Marketing Mix, Perceived Quality and Loyalty of Skynet Viewers(Kyaw Moe Hein, 2022)
Language en
Publication date 2022-03-01
Authors
Kyaw Moe Hein
Description
This study is conducted with two main objectives: to examine the effect of
marketing mix practices on perceived quality, and the effect of perceived quality on the
loyalty of viewers towards the Skynet Pay-TV channel. The primary data are collected from
436 Skynet viewers. A simple random sampling method is applied. An online survey is
conducted by sending structured questionnaires to selected viewers. Descriptive analysis
and multiple linear regression analysis are conducted for data analysis. From descriptive
analysis, most of the respondent Skynet viewers strongly agreed that Skynet has been
conducting good marketing practices in its product and services, pricing, distribution, and
promotion. They also positively believed that they are receiving good qualities concerning
the functions and technical performance of Skynet. Thus, their loyalty is strong to Skynet.
Regression analysis also proved that the price and promotion of Skynet have a high impact
on buyer perception towards both functional and technical qualities of Skynet. These
qualities are influencing their loyalty to the Skynet Pay-TV channel. Thus, the Skynet top
management needs to emphasize their pricing strategies not only to attract new buyers but
also to retain the existing customers. They also should upgrade their promotion strategies
to transfer some viewers (who are watching Skynet without purchase on their own) into
owner-viewers. Skynet also must retain existing qualities by function and technical service
for keeping the current loyalty of buyers because the analysis shows that there is a positive
relationship between these qualities and the loyalty of Skynet customers.
Thesis/dissertations
Yangon University of Economics
Dr. Myint Myint Kyi
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