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  1. Yangon University of Economics
  2. Master of Business Administrations (MBA/EMBA)

CUSTOMER PERCEIVED VALUE AND BRAND LOYALTY OF HITACHI SOE ELECTRIC & MACHINERY CO., LTD (Hnin Hlwar Nu, 2022)

https://meral.edu.mm/records/8205
https://meral.edu.mm/records/8205
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8a687b36-d346-4347-9806-fac318aac980
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Hnin Hnin Hlwar Nu,EMBA-56, 17th Bt..pdf (616 KB)
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Title
Title CUSTOMER PERCEIVED VALUE AND BRAND LOYALTY OF HITACHI SOE ELECTRIC & MACHINERY CO., LTD (Hnin Hlwar Nu, 2022)
Language en
Publication date 2022-03-01
Authors
Hnin Hlwar Nu
Description
The main purpose of this study is to examine the effect of customer perceived
value on brand loyalty and to analyze the mediating effect of customer satisfaction on the
relationship between customer perceived value and brand loyalty of Hitachi Soe Electric
& Machinery Co., Ltd. The primary data are gathered using structure questionnaires from
177 respondents who are selected among 315 customers of Hitachi Soe Electric &
Machinery Co., Ltd. According to the findings, the partial mediation of customer
satisfaction occurs when functional value and emotional value links towards brand loyalty
through customer satisfaction and there is also a direct effect of functional value and
emotional value on brand loyalty. Moreover, there is no mediation effect of customer
satisfaction between perceived risk and social value that link towards brand loyalty
whereas they have direct effect on brand loyalty. It can be concluded that marketers
should focus on the measures to promote customer perceived value and customer
satisfaction to enhance brand loyalty.
Thesis/dissertations
Yangon University of Economics
Dr. Su Hlaing Oo
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