{"_buckets": {"deposit": "ca294dc7-6f35-4dcf-af86-5828099eb21d"}, "_deposit": {"created_by": 64, "id": "7856", "owner": "64", "owners": [64], "owners_ext": {"displayname": "", "username": ""}, "pid": {"revision_id": 0, "type": "depid", "value": "7856"}, "status": "published"}, "_oai": {"id": "oai:meral.edu.mm:recid/00007856", "sets": ["user-yude"]}, "communities": ["yude"], "item_1583103067471": {"attribute_name": "Title", "attribute_value_mlt": [{"subitem_1551255647225": "Service Package of Bagan Thande Hotel", "subitem_1551255648112": "en"}]}, "item_1583103085720": {"attribute_name": "Description", "attribute_value_mlt": [{"interim": "Abstract\nThe objectives of this study are to explore the service package of Bagan Thande Hotel, to analyze the customer\u0027s satisfaction on service package of Bagan Thande Hotel and To analyze the relationship between customer satisfaction and customer retention on service package of Bagan Thande Hotel. This study uses primary and secondary data. Primary data is collected from 186 customers by using structured questionnaires. Secondary data is collected through previous study papers, reference books, and relevant internet website. The data was collected during February 2017. According to survey, it is found that customers have satisfied on service package of Bagan Thande Hotel. Among the service package, it is obvious that customers have the strongly satisfied on implicit services. Secondly, the customers got good satisfied on explicit services and they have same satisfaction on supporting facility. On the other hand, it is also found that customers have relatively satisfaction on information and facilitating goods. According to the multiple regression results, three services of service package (supporting facility, explicit service, implicit service) had significant relationship with customer satisfaction. But facilitating goods and Information of service package did not show the significant relationship with customer satisfaction. The weakness of facilitating goods and Information should be emphasized by Bagan Thande Hotel to create customer satisfaction. Additionally customer satisfaction was positively related to customer retention"}]}, "item_1583103108160": {"attribute_name": "Keywords", "attribute_value_mlt": [{"interim": "Implicit services"}, {"interim": "Explicit services"}, {"interim": "Supporting facility"}, {"interim": "Facilitating goods"}]}, "item_1583103120197": {"attribute_name": "Files", "attribute_type": "file", "attribute_value_mlt": [{"accessrole": "open_access", "date": [{"dateType": "Available", "dateValue": "2021-01-28"}], "displaytype": "preview", "download_preview_message": "", "file_order": 0, "filename": "Tin Tin Aye +1 Eco.pdf", "filesize": [{"value": "341 KB"}], "format": "application/pdf", "future_date_message": "", "is_thumbnail": false, "licensetype": "license_0", "mimetype": "application/pdf", "size": 341000.0, "url": {"url": "https://meral.edu.mm/record/7856/files/Tin Tin Aye +1 Eco.pdf"}, "version_id": "3afc5aff-a894-4de1-a44b-a71d0233dafe"}]}, "item_1583103131163": {"attribute_name": "Journal articles", "attribute_value_mlt": [{"subitem_journal_title": "Yangon University of Distance Education Research Journal", "subitem_pages": "273-296", "subitem_volume": "Vol.9,No.1"}]}, "item_1583105942107": {"attribute_name": "Authors", "attribute_value_mlt": [{"subitem_authors": [{"subitem_authors_fullname": "Tin Tin Aye"}, {"subitem_authors_fullname": "Shwe Yi Win"}]}]}, "item_1583108359239": {"attribute_name": "Upload type", "attribute_value_mlt": [{"interim": "Publication"}]}, "item_1583108428133": {"attribute_name": "Publication type", "attribute_value_mlt": [{"interim": "Journal article"}]}, "item_1583159729339": {"attribute_name": "Publication date", "attribute_value": "2018-12-01"}, "item_title": "Service Package of Bagan Thande Hotel", "item_type_id": "21", "owner": "64", "path": ["1582963541261", "1596097029863"], "permalink_uri": "http://hdl.handle.net/20.500.12678/0000007856", "pubdate": {"attribute_name": "Deposited date", "attribute_value": "2021-01-28"}, "publish_date": "2021-01-28", "publish_status": "0", "recid": "7856", "relation": {}, "relation_version_is_last": true, "title": ["Service Package of Bagan Thande Hotel"], "weko_shared_id": -1}