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Outpatient experiences, accessibility and satisfaction at Hlaing Tharyar General Hotal (Ma Aint Myat Noe, 2020)

http://hdl.handle.net/20.500.12678/0000007468
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Aint Aint Myat Noe M.Com -.pdf (521 KB)
Publication type
Thesis
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Title
Title Outpatient experiences, accessibility and satisfaction at Hlaing Tharyar General Hotal (Ma Aint Myat Noe, 2020)
Language en
Publication date 2020-12-01
Authors
Aint Myat Noe
Description
This thesis focuses on outpatient experience, accessibility and satisfaction at Hlaing Tharyar General Hospital. The objectives were (1) to identify the health care service practices and procedures of Hlaing Tharyar General Hospital and (2) to analyze the patient satisfaction on health care services of outpatient department in Hlaing Tharyar General Hospital. To achieve this objectives, primary and secondary data were used and the data was collected from outpatient department of Hlaing Tharyar General Hospital with a sample of 344 patients. The result indicated that experiences with services, accessibility to services and patient satisfaction has medium mean score. Experiences to services and accessibility to services also have positive sign and highly significant on patient satisfaction. This study recommends not only administrators should develop both quality and procedures of provided services but also government and policy makers should increase the supports for better patient satisfaction
Thesis/dissertations
Yangon University of Economics
Htay Htay, Daw
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