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  1. Yangon University of Economics
  2. Yangon University of Economics Research Journal and Universities Research Journal

The Perception of unbanked people on banking services in Myanmar (Khin Nwe Ohn, 2018)

http://hdl.handle.net/20.500.12678/0000006926
http://hdl.handle.net/20.500.12678/0000006926
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af0d0996-2c62-40fe-838c-48e79679330d
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Publication
Title
Title The Perception of unbanked people on banking services in Myanmar (Khin Nwe Ohn, 2018)
Language en
Publication date 2018-03-01
Authors
Khin Nwe Ohn
Khin Sone
Description
The financial sector in Myanmar is the least developed of all in Southeast Asia. Although private banks in Myanmar effort their services to improve as international standards, the unbanked people are still in major percentage not only in rural but also in urban area of Myanmar. Therefore, the main objective of this study tries to identify the perception of unbanked staffs who are working in EFR Group of Companies. To analyze this, 180 staffs who are working in EFR Group of Companies are chosen and use five Likert scale questionnaires with four dimensions: cost of banking services, convenience, lack of knowledge in financial literacy, and trustworthy on banking services. In the study of convenience dimension, the results expose that inconveniences on using banking services for respondents due to take a time to solve the banking errors. As regard of trustworthy dimension, they worried about difficulties and inconveniences when they want to withdraw their money especially at the time of rumor or bad information come out. It suggests that private banks have to try more awareness of banking service performance to be convenience and for the trustworthy on banking services. It is needed to educate unbanked people that have no default or lost if there have any crisis in banking industrials since it is centralized control system by CBM for all performance of banking services in Myanmar.
Keywords
Unbanked people, Perception
Journal articles
Yangon University of Economics Research Journal
17-36
vol.5, no.2, 2018
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