{"_buckets": {"deposit": "07f6d3c4-107f-4ffe-a74e-69cd8b2c3a74"}, "_deposit": {"id": "2855", "owners": [], "pid": {"revision_id": 0, "type": "recid", "value": "2855"}, "status": "published"}, "_oai": {"id": "oai:meral.edu.mm:recid/2855", "sets": ["user-yueco"]}, "communities": ["yueco"], "control_number": "2855", "item_1583103067471": {"attribute_name": "Title", "attribute_value_mlt": [{"subitem_1551255647225": "FACTORS INFLUENCING CUSTOMER SATISFACTION OF FIXED BROADBAND INTERNET SERVICE IN YANGON", "subitem_1551255648112": "en"}]}, "item_1583103085720": {"attribute_name": "Description", "attribute_value_mlt": [{"interim": "This paper aims to study the factors influencing customer satisfaction and\r\ncustomer loyalty on Fixed Broadband Internet Service in Yangon. The research is\r\nconducted base on 376 customers of four Internet Service Providers, Yatanarpon\r\nTeleport, 5BB(GlobalNet), Fortune Telecom and Myanmar Net(Frontiir). The findings\r\nindicate that service provisioning, price, quality and customer service have positively\r\ninfluenced on customers satisfaction of Fixed Broadband Internet Service in Yangon.\r\nThis study also finds out that getting customer satisfaction affect customer loyalty on\r\nFixed Broadband Internet Service. Internet Service Provider Companies should focus on\r\nbetter Service provisioning, Quality of Service, attractive Pricing and Customer Services\r\nto enhance customer satisfaction and their loyalty on Fixed Broadband Internet Service."}]}, "item_1583103120197": {"attribute_name": "Files", "attribute_type": "file", "attribute_value_mlt": [{"accessrole": "open_access", "date": [{"dateType": "Available", "dateValue": "2020-05-05"}], "displaytype": "preview", "download_preview_message": "", "file_order": 0, "filename": "Sai Nyan Lynn Swe (EMBA - 57).pdf", "filesize": [{"value": "1443 Kb"}], "format": "application/pdf", "future_date_message": "", "is_thumbnail": false, "licensetype": "license_free", "mimetype": "application/pdf", "size": 1443000.0, "url": {"url": "https://meral.edu.mm/record/2855/files/Sai Nyan Lynn Swe (EMBA - 57).pdf"}, "version_id": "aceae95e-e81f-4482-b44e-19407c78e42f"}]}, "item_1583103131163": {"attribute_name": "Journal articles", "attribute_value_mlt": [{"subitem_journal_title": "Yangon University of Economics"}]}, "item_1583105942107": {"attribute_name": "Authors", "attribute_value_mlt": [{"subitem_authors": [{"subitem_authors_fullname": "Sai Nyan Lynn Swe (EMBA - 57)"}]}]}, "item_1583108359239": {"attribute_name": "Upload type", "attribute_value_mlt": [{"interim": "Publication"}]}, "item_1583108428133": {"attribute_name": "Publication type", "attribute_value_mlt": [{"interim": "Thesis"}]}, "item_1583159729339": {"attribute_name": "Publication date", "attribute_value": "2019-12"}, "item_1583159847033": {"attribute_name": "Identifier", "attribute_value": "https://ecor.yueco.edu.mm/handle/123456789/915"}, "item_title": "FACTORS INFLUENCING CUSTOMER SATISFACTION OF FIXED BROADBAND INTERNET SERVICE IN YANGON", "item_type_id": "21", "owner": "1", "path": ["1582965660463"], "permalink_uri": "http://hdl.handle.net/20.500.12678/0000002855", "pubdate": {"attribute_name": "Deposited date", "attribute_value": "2020-03-05"}, "publish_date": "2020-03-05", "publish_status": "0", "recid": "2855", "relation": {}, "relation_version_is_last": true, "title": ["FACTORS INFLUENCING CUSTOMER SATISFACTION OF FIXED BROADBAND INTERNET SERVICE IN YANGON"], "weko_shared_id": -1}