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  1. Yangon University of Economics
  2. Master of Business Administrations (MBA/EMBA)

THE EFFECT OF ORGANIZATIONAL TRUST ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR AT AMATA GARDEN RESORT (Wit Ye Oo, 2019)

http://hdl.handle.net/20.500.12678/0000002852
http://hdl.handle.net/20.500.12678/0000002852
54678e3b-c4a2-488d-8bdc-edb1f9e36ac9
2e980871-240d-4a4d-8a16-563ac674581e
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Wit Wit Ye Oo (MBA - 58).pdf (893 Kb)
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Title
Title THE EFFECT OF ORGANIZATIONAL TRUST ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR AT AMATA GARDEN RESORT (Wit Ye Oo, 2019)
Language en
Publication date 2019-12-01
Authors
Wit Ye Oo
Description
The study aims to analyze influencing factors on organizational trust and to investigate the effect of organizational trust on organizational citizenship behavior. The results of the study indicate that procedural and interactional justice have the strong effect on organizational trust. In examining organizational support, supervisor support has the strong effect on organizational trust. In investigating personality traits, agreeableness has the strong effect on organizational trust. Finally, trust in supervisor and colleagues have the strong effect on organizational citizenship behavior at Amata Garden Resort. To improve organizational trust, Amata Garden Resort should thrive to improve procedural justice, interactional justice, supervisor support and agreeableness personality trait by increasing transparency in making job decisions, providing training to supervisors for supporting employees and recruiting employees who have agreeableness personality trait. Moreover, Amata Garden Resort should focus on such activities as building relationship between supervisors and their subordinates, encouraging team work and creating an effective communication channel to increase employee trust in supervisors and colleagues which leads to increase organizational citizenship behavior at Amata Garden Resort.
Journal articles
Yangon University of Economics
Thesis/dissertations
Yangon University of Economics
Dr. Su Hlaing Oo
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