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New Index
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Item
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EFFECT OF SOCIAL MEDIA MARKETING ACTIVITIES ON BRAND LOYALTY OF ESCORT FASHION(Pwint Myat Mar, 2019)
http://hdl.handle.net/20.500.12678/0000002851
http://hdl.handle.net/20.500.12678/000000285118d8ebbf-3273-4177-8a18-fc4f7954bd1a
657eba8f-e2fd-4bc4-8980-63f76d97c794
Name / File | License | Actions |
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Publication type | ||||||
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Thesis | ||||||
Upload type | ||||||
Other | ||||||
Title | ||||||
Title | EFFECT OF SOCIAL MEDIA MARKETING ACTIVITIES ON BRAND LOYALTY OF ESCORT FASHION(Pwint Myat Mar, 2019) | |||||
Language | en | |||||
Publication date | 2019-12-01 | |||||
Authors | ||||||
Pwint Myat Mar | ||||||
Description | ||||||
The purposes of this study are to examine the effect of social media marketing activities on customer engagement and to analyze the effect of customer engagement on brand loyalty of Escort Fashion Brand. The data are collected from 303 respondents with structured questionnaires which is designed with five-point Likert scale in Yangon. According to the finding, Interaction and advertisement have a significant effect on all dimensions of customer engagement. Among these five dimensions, it is found out that customization have a positive effect on retention and advocacy and commitment and advocacy is affected by entertainment. It is found out that all dimensions of customer engagement can also have effect on brand loyalty. As a result, the study recommended that Escort Fashion brand should focus on the customer feedback, sharing their experience, brand advertisement and providing new entertainment services for social media marketing activities to boost brand loyalty through customer engagement. | ||||||
Journal articles | ||||||
Yangon University of Economics | ||||||
Thesis/dissertations | ||||||
Yangon University of Economics | ||||||
Dr. Yan Yan Myo Naing |