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Item

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  1. Yangon University of Economics
  2. Master of Business Administrations (MBA/EMBA)

THE EFFECT OF MARKETING MIX, CUSTOMER SATISFACTION AND REVISIT INTENTION OF EMERALD RUBY GARDEN LODGE (ERGL) (Thant Zaw Oo, 2019)

http://hdl.handle.net/20.500.12678/0000002850
http://hdl.handle.net/20.500.12678/0000002850
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270b05c6-1e1a-43ff-87c1-1a07ce6ab955
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Thant Thant Zaw Oo (EMBA - 44).pdf (622 Kb)
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Title
Title THE EFFECT OF MARKETING MIX, CUSTOMER SATISFACTION AND REVISIT INTENTION OF EMERALD RUBY GARDEN LODGE (ERGL) (Thant Zaw Oo, 2019)
Language en
Publication date 2019-12-01
Authors
Thant Zaw Oo
Description
The purposes of this study are to analyze the effect of marketing mix (7P’s) on the
customer satisfaction in ERGL (budget hotel) and to examine the effect of customer
satisfaction on revisit intention to ERGL (budget hotel). To be successful in these objectives,
both primary and secondary data are applied. The primary data is collected with structured
questionnaires and the secondary data includes the previous study, textbooks, journal articles,
employees' job performance data from Emerald Ruby Garden Lodge. There are 200
questionnaires completed and usable data is applied to determine the purposes. Results
indicate that among seven marketing mix, product, price, people, and physical have a
significant positive relationship with customer satisfaction, and customer satisfaction also has
a positive impact on revisit to ERGL. These results are valuable for ERGL to get more
customers and knowing the main points of customer satisfaction among 7P’s offered by
ERGL, by which is applied as a marketing promotion tool, then it attracts the customers to
revisit ERGL.
Journal articles
Yangon University of Economics
Thesis/dissertations
Yangon University of Economcis
Dr. Ohn Mar Myint
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