MERAL Myanmar Education Research and Learning Portal
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CUSTOMER BUYING DECISION ON FIRE INSURANCE POLICY OF GRAND GUARDIAN INSURANCE (GGI) ( Swe Swe Kyaw Zin, 2019)
http://hdl.handle.net/20.500.12678/0000001696
http://hdl.handle.net/20.500.12678/000000169685b4286c-a0b3-489d-a219-6c51d2ef001a
db8789db-5620-4bf7-bd6c-ae6fa4c59d6a
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Swe Swe Kyaw Zin (MBF - 60).pdf (473 Kb)
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Title | ||||||
Title | CUSTOMER BUYING DECISION ON FIRE INSURANCE POLICY OF GRAND GUARDIAN INSURANCE (GGI) ( Swe Swe Kyaw Zin, 2019) | |||||
Language | en | |||||
Publication date | 2019-12-01 | |||||
Authors | ||||||
Swe Swe Kyaw Zin (MBF - 60) | ||||||
Description | ||||||
This study intends to identify the insurance practices of Grand Guardian Insurance (GGI ) and to analyze influencing factors of customers' buying decision in fire insurance policies from GGI. To achieve those objectives, primary data were collected by interviewing with 59 respondents who bought fire insurance policies from Grand Guardian Insurance during the period of 2018 through 2019, through the use of structured Five-point Likert scale questionnaires. After that, data were analyzed to determine the influencing factors of customer buying decision on fire insurance of Grand Guardian Insurance (GGI). The focus of the study is on the buyer's characteristics of the black box - buyer's mind or internal factors - of the consumer behavior black box model. Buyer's characteristics include cultural, social, personal and psychological factors. Black box model indicates, a consumer’s buying behavior is influenced by cultural, social, personal, and psychological factors. The study found that among those factors, the most influencing factor on consumer buying decision of fire insurance is psychological factors. The second influencing factor is social factors and then cultural factors and personal factors respectively. Although these factors are ranked, all of those factors are the Influencing Factors on Consumer Buying Decision of fire insurance. In conclusion, Grand Guardian Insurance should continue to maintain its brand image as one of the top insurance company in Myanmar and its reputation to extend the customer base and to retain the existing customers. |
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Journal articles | ||||||
Yangon University of Economics | ||||||
Thesis/dissertations | ||||||
Yangon University of Economics | ||||||
Daw Yee Yee Thein |