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  1. Yangon University of Economics
  1. Yangon University of Economics
  2. Master of Banking and Finance (MBF/EMBF)

EFFECT OF CLIENT PROTECTION PRINCIPLES ON SOCIO ECONOMIC CONDITION OF CLIENTS IN LOLC MYANMAR MICRO-FINANCE CO., LTD.(Myo Min Thein, 2019)

http://hdl.handle.net/20.500.12678/0000001624
http://hdl.handle.net/20.500.12678/0000001624
234b5245-16a7-4a31-9b24-3037e43882d5
7394b8be-58c0-4d09-a565-bce8e9d9bdb0
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Title
Title EFFECT OF CLIENT PROTECTION PRINCIPLES ON SOCIO ECONOMIC CONDITION OF CLIENTS IN LOLC MYANMAR MICRO-FINANCE CO., LTD.(Myo Min Thein, 2019)
Language en
Publication date 2019-12-01
Authors
Myo Min Thein (EMBF - 34)
Description
This study focuses on customer perception on SMART campaign client protection principles of LOLC in Myanmar. The main objectives of the study are to identify the Client Protection Principles practiced by LOLC Myanmar Micro-Finance and to analyze the effect of Client Protection Principles on Socio Economic Condition of clients in LOLC Myanmar Micro-Finance Company Limited. To meet these objectives, descriptive research method is used in the study. Primary data are also collected by using structured questionnaire from 100 LOLC clients which are 25% randomly selected out of 398 clients in No. (2) ward, North Okkalapa Township in Yangon. The secondary data are collected from LOLC reports, relevant textbooks, previously prepared research papers and internet websites. Simple random sampling method is used when collecting questionnaire. According to the survey result, LOLC is doing well in accordance with seven client protection principles and most of the respondents are satisfied with those practices. According to the regression result, among seven client protection principles, appropriate product design and delivery, responsible pricing, and mechanisms for complaint resolution are significantly correlated with socio-economic condition of the clients. Among significant factors, responsible pricing has the greatest contribution to the effect on socio-economic condition of the clients. According to the regression data, LOLC should focus mainly on three principals such as appropriate product design and delivery, responsible pricing, mechanisms for complaint resolution in order to improve socio-economic performance of the clients. Among these, LOLC should give the highest prioritize to responsible pricing to improve socio-economic condition of the clients.
Journal articles
Yangon University of Economics
Thesis/dissertations
Yangon University of Economics
Daw Htay Htay
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