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  1. Yangon University of Economics
  2. Master of Banking and Finance (MBF/EMBF)

EMPLOYEE ATTITUDE TOWARDS CARD PAYROLL SERVICES OF KANBAWZA BANK

http://hdl.handle.net/20.500.12678/0000001575
http://hdl.handle.net/20.500.12678/0000001575
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f799d852-f787-4e3b-8caa-09adc7b7f79f
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Zaw Zaw Soe Khaing MBF.pdf (437 Kb)
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Thesis
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Publication
Title
Title EMPLOYEE ATTITUDE TOWARDS CARD PAYROLL SERVICES OF KANBAWZA BANK
Language en
Publication date 2018
Authors
ZAW SOE KHAING
Description
The focus of the study is to investigate the employee attitude towards card payroll service of KBZ bank. The main objectives of the study are to identify and analyze employee attitude towards card payroll services of KBZ Bank. This study was carried out various sector employees who are paid their salary by KBZ card payroll system. The targeted companies and organizations were classified into three different sectors to cover through trading and services sector, manufacturing sector and government ministry sector. Each sector was contributed by 100 employees as the survey was designed simple random sampling method. The primary data were collected through structured questionnaires from various sector 300 employees’ attitudes towards card payroll services of KBZ bank. It was also conducted with interviewing and meeting responsible person of KBZ bank cash management and payroll service department, Multichannel banking department and Myanmar Payment Union. In order to meet the research objectives, the descriptive research method was conducted in this study. The secondary data were collected through previous research papers, published journals, official web page of KBZ bank and Myanmar payment unions. The results of this study indicated that increasing behavioral changes of employees by using ATM cards, their payment model at POS machines, money saving practice in bank accounts, less handling of physical cash, awareness of banking and financial sector changes, employees’ satisfaction on customer services of KBZ Bank, trust on KBZ Bank and employees opinion upon the future trend of KBZ bank in market place. The study recommends that KBZ Bank as a card payroll services provider should keep up its strength like having maximum numbers of ATM machines, customers’ trust on service, but it needed to change its weakness into strength such as dropping customers service satisfactory level of the bank which related to employee attitude towards card payroll service of the bank as negative affect.
Identifier https://ecor.yueco.edu.mm/handle/123456789/172
Journal articles
Yangon University of Economics
Conference papaers
Books/reports/chapters
Thesis/dissertations
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